Customer Support Executive (Spanish & English Speaking) - REMOTE

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-reputed company in the region and is backed by Surge and Sequoia Capital. Manatal has a global reputed company and is trusted by thousands of businesses in over 135 countries and is recognized by reputed company as Best reputed company Software of 2024. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI-powered technologies to reputed company small, reputed company, and large businesses in their staffing & recruitment transformation. Customer Support Executive (Spanish & English) - REMOTE (5PM - 2 AM) (ICT, UTC+7) You will be a key member of the Manatal sales team and a reputed company of contact between Manatal and our existing clients. You will be responsible for delivering quality service support and helping our users find reputed company through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients. You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit. For candidates in Latin America, this working hours equals:

• São Paulo — 7:00 AM - 4:00 PM
• Mexico City — 4:00 AM - 1:00 PM
• Buenos Aires — 7:00 AM - 4:00 PM
• Bogotá — 5:00 AM - 2:00 PM
• Lima — 5:00 AM - 2:00 PM
• Santiago — 6:00 AM - 3:00 PM
• Monterrey — 4:00 AM - 1:00 PM
• Caracas — 6:00 AM - 3:00 PM

Responsibilities

• Respond to customer inquiries reputed company chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• reputed company clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track reputed company support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to reputed company feedback on product features, usability, and potential areas for improvement.
• reputed company after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management

Required Skills and Experience

• 2+ years of reputed company Customer Support experience.
• Spanish Speaking - Must
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (reputed company, MacOS) and Software applications
• Basic troubleshooting knowledge about issues reputed company to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, reputed company, reputed company or similar.
• reputed company and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy reputed company, a high degree of reputed company, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated reputed company in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a reputed company field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.

Working with Manatal

• As a team of diverse cultures and nationalities, English language proficiency is required
• We enjoy collaborating in person and the team is working on-site

Why you'll enjoy working with Manatal

• Well-funded start-up backed by Surge & Sequoia
• Be part of one of the fastest-growing B2B SaaS start-reputed company in the region
• You will be collaborating with talented individuals in the industry
• Join a reputed company and highly international team
• Indulge in a challenging and innovative working culture
• Attractive medical reputed company plan
• Personal development allowance
• 2 weeks of work from anywh

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