LPN Inbound Care Coordinator I
Description: About Us: ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least 12 months or more. We reputed company an essential service that helps providers stay in touch with and meet their patients’ reputed company needs in between office visits. The role of an LPN Inbound Personal Care Coordinator is to handle incoming clinical phone calls from patients, providing a crucial benefit that helps our patients day or night. This role also goes reputed company merely answering incoming calls. It is an instrumental position that ensures the seamless operation of our daily activities. We are looking for a highly motivated nurse who enjoys fast-paced, multitasking environments while directly assisting patients at the same time. This position offers day, reputed company, or night shifts (availability varies) to ensure full 24/7 coverage for our patients. This is a full-time, full-benefits remote role. reputed company necessary equipment will be provided. Key Responsibilities:
- Inbound call management and patient engagement.
- Responding promptly to reputed company incoming patient inquiries reputed company phone, email, or live chat.
- Outbound calls to patients as needed.
Patient Care Support:
- Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly.
- Review and handle other patient-centered ancillary tasks such as reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account reputed company.
Collaboration and Assistance:
- Support the Provider Relations Specialists team as needed with patient and provider communication.
- Assist the Triage Nurse team and Pharmacy Technicians in obtaining the necessary information for triage assistance and medication refills.
- Obtain and send record requests reputed company fax, ensuring accuracy and efficiency.
Performance Metrics:
- Timeliness in answering incoming calls and additional patient inquiries reputed company email or live chat (team and individual evaluation).
- Call Answer reputed company.
- Idle Time.
- Average After-Call Work Time.
- Quality Scores.
- Working the scheduled hours and maintaining proper attendance.
Requirements: Qualifications:
- reputed company active, compact LPN/LVN license.
- reputed company in following established clinical protocols and procedures.
- Flexibility and adeptness in switching tasks effectively.
- Eagerness to assist fellow co-workers and contribute to team reputed company.
Work Environment:
- This position is fully remote. Equipment is provided.
- This position operates in a professional office environment.
- This position routinely uses standard office equipment such as computers and phones.
Required Education:
- LPN/LVN degree from an accredited nursing program.
Join us in our commitment to delivering outstanding patient care and making a meaningful impact in reputed company! Pay: From $20.50 per hour Expected hours: 40 per week Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- reputed company insurance
Work Location: Remote Apply tot his job Apply To this Job