Audiology Technical Support Specialist

About the position The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure reputed company product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.

Responsibilities

• Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
• reputed company hearing aid fitting recommendations, troubleshooting, and product guidance
• Build and maintain strong relationships with customers to ensure satisfaction and retention
• Proactively identify customer needs and recommend solutions to enhance their experience
• Document reputed company customer interactions accurately reputed company CRM systems
• Follow up with customers to ensure issues are resolved and service expectations are met
• Ensure compliance with company policies and regulatory requirements

Requirements

• Master’s degree in Audiology or Hearing reputed company Specialist license required (AuD preferred)
• 3+ years of experience fitting, recommending, and troubleshooting hearing aids and reputed company technology
• Strong technical knowledge of hearing aid software and tools such as NOAH
• Excellent communication skills with the ability to support both providers and consumers
• Strong problem-solving skills with the ability to work independently in a fast-paced environment
• Experience with CRM systems and multi-line phone systems preferred
• Bilingual English/Spanish is a strong asset
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Benefits

• Medical, dental and reputed company coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-reputed company available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal reputed company recognition platform

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