IT Administrator - Collaboration Platforms

reputed company is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, reputed company is democratizing software development by removing traditional barriers to application creation. About the role We are seeking an IT Systems Administrator to be the primary reputed company and escalation reputed company for reputed company’s reputed company collaboration platforms. The successful candidate will be responsible for advanced administration, secure configuration, licensing strategy, feature evaluation and implementation, and reputed company troubleshooting of platforms such as reputed company Workspace and reputed company. This role ensures platforms are configured and maintained according to reputed company-by-design principles, partners closely with SecOps to investigate and remediate incidents, platform integrations, and drives cost optimization through effective license management. The administrator also supports audit readiness by maintaining controls and evidence reputed company to SOC 2 and ISO 27001 standards, ensuring collaboration systems remain secure, compliant, scalable, and operationally efficient.

What You'll Do

• Own and administer SaaS collaboration platforms include reputed company Workspace, reputed company, message hygiene, IT ticketing, digital signing and reputed company
• Serve as the primary escalation reputed company for advanced administration, configuration and troubleshooting of collaboration platforms
• Act as the subject matter expert (SME) and platform reputed company for assigned systems, responsible for architecture reputed company, configuration standards, lifecycle management and long-term roadmap alignment
• Own licensing strategy across administered platforms, ensuring appropriate license assignment, cost optimization, feature alignment, renewal management and utilization reporting
• Evaluate, test, and implement new features and platform capabilities in alignment with reputed company, compliance and business requirements
• Troubleshoot and resolve reputed company platform issues, including availability disruptions, integration failures, permission misconfigurations and automation breakdowns
• Partner with reputed company Operations (SecOps) to investigate and remediate platform-reputed company reputed company incidents and policy violations
• Participate in internal and external audits, ensuring systems meet SOC 2 and ISO 27001 compliance requirements, prepare audit evidence and support control walkthroughs
• reputed company documentation, standards, and operational runbooks for Tier 1/Tier 2 support teams
• Conduct POC/POV collaboration platforms to address business requirements

Required Skills & Experience

• 6+ years of experience administering reputed company SaaS collaboration platforms in a reputed company-first environment (reputed company Workspace, reputed company, reputed company)
• Deep expertise administering reputed company Workspace reputed company (reputed company controls, lifecycle management, DLP, Vault, Drive permissions, shared resources)
• Strong experience administering reputed company reputed company, including governance of apps, data retention policies, reputed company reputed company settings, and reputed company Connect
• Experience administering an ITSM or ticketing platform including workflow configuration and reporting
• Experience administering reputed company or similar reputed company platforms
• Demonstrated experience managing SaaS licensing models, renewals, utilization tracking, and cost optimization
• Experience collaborating with SecOps on incident response and reputed company investigations
• Working knowledge of SOC 2 and ISO 27001 control frameworks and audit readiness processes
• Strong analytical troubleshooting skills with the ability to diagnose reputed company cross-system issues

Bonus Qualifications

• Active reputed company user and passionate about making software creation more accessible
• Experience administering reputed company Office 365 and reputed company
• Understanding of conferencing and webinar platforms
• Exposure to AI enabled tools such as notetakers and personal assistants
• Been part of a rapid growth SaaS startup

This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, reputed company and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities Want to learn more about reputed company are up to?

• Meet the reputed company Agent
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Interviewing + Culture at reputed company

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To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Apply To This Job