Remote Medical Customer Service Specialist

This is a remote position. The training hours are Monday-Friday from 8:00am - 4:30pm (CST time zone) for the three two weeks... The working hours are Monday-Friday from 8:30am - 5:00pm (CST time zone). (This schedule will begin after the first 3 weeks of training.) If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you. Rewards for Doing Work That Matters ? What?s in it for you: ? Starting pay: $15.50/hr-$18.00/hr ? Cash bonuses (based on facility performance) up to $750.00 per quarter ? Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability) ? Paid vacation days ? Paid sick leave ? 6 paid holidays plus two personal holidays ? Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program) ? Promotional opportunities ? An employee-friendly environment focused on patient satisfaction Essential Duties: ? Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues;or escalating to the next level using sound judgment ? Using a computer to navigate screens to notate and effectuate a positive patient experience ? Perform administrative duties by managing email, completing assignments, and other duties ? Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies Job Requirements ? Be at least 18 years old with a high school diploma or GED ? Demonstrated ability to navigate a computer ? Demonstrated ability to be detail-oriented, analytical, and be a creative problem solver ? Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor ? Ability to type at least 30 words per minute ? Must have reliable, consistent transportation ? Ability to pass a background check and a drug screen Wow Factors ? Previous medical office experience including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience ? Billing or other revenue cycle certifications INDSS Apply Job!