Phoenix Customer Service Representative
MUST LIVE IN PHOENIX, AZ TO BE CONSIDERED Our client, a large financial institution, is looking for Remote Customer Service Representatives in the Phoenix, AZ area for a work from home role. This is a temp to perm role and a great way to get your foot in the door with a large company. MUST LIVE IN PHOENIX, AZ TO BE CONSIDERED salary: $19.99 - $20 per hour... shift: First work hours: 8 AM - 4 PM education: High School
Responsibilities
MUST LIVE IN PHOENIX, AZ TO BE CONSIDERED Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests and inquiries. This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements, resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems. Responsibilities also include assisting taxpayers to navigate AZ Taxes website and any current self-servicing options. Expected to prepare and submit electronic support requests according to department standard procedures. When necessary, the Tier 1 agent will escalate to a Tier 2 Subject Matter Expert. MUST LIVE IN PHOENIX, AZ TO BE CONSIDERED Skills ? Follow-up ? Adapting to Change ? CRM ? Typing Skills ? Basic Software Skills ? Basic Computer Skills ? Active Listening ? Telephone Etiquette ? Empathy ? Interpersonal Sensitivity ? Certified Financial Service Auditor ? CUSTOMER ORDERS/SALES ? Customer Relationship Management ? Patient Support ? Client Service ? Customer Relations ? ERP ? Customer Service ? Industry Representative ? Call Center Support ? Customer support ? EMR ? EHR/Epic Qualifications ? Years of experience: 2 years ? Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled Apply Job!