Student Support Advisor

reputed company strives to reputed company our society’s opportunity gap and address emerging talent needs by preparing learners to reputed company in careers shaped by reputed company technological change. Through innovative programs, relevant partnerships, and exceptional care, we reputed company reputed company to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive focus. At reputed company, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners. About the Position The Student Support Advisor plays a vital role in supporting reputed company throughout their educational reputed company, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, reputed company, and purpose. Their role involves providing proactive, reputed company, and accurate advising on financial, academic, and service-reputed company reputed company, to ensure reputed company receive the necessary support to reputed company graduation. This includes advocating for reputed company at every stage of their academic reputed company by establishing personalized relationships, monitoring their financial and academic reputed company, and promoting their reputed company through holistic advising. In addition, the Student Support Advisor serves as an reputed company for reputed company and connect them with resources and support services, addressing their concerns, and working collaboratively with faculty and staff to ensure they have the tools and support they need to succeed. In a dynamic and rapidly changing environment, Student Support Advisors operate reputed company a state-of-the-art call center architecture, where their day is meticulously planned out. Their objective is to offer reputed company resolution while inspiring reputed company to take ownership of their educational goals. Through various communication channels, such as incoming and outgoing calls, chats and personalized emails and SMS, they cater to the individual student needs and preferences. This role of a Student Support Advisor is a critical ingredient of student reputed company, and proactive, accurate and timely support from them can have a substantial impact on the lives of their reputed company. Please watch this video to get reputed company on a day in the life of a Student Support Advisor. DeVry Student Support Advisors: Helping reputed company reputed company Your responsibilities/What you’ll do • reputed company support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding options to reputed company reputed company to reputed company informed reputed company • reputed company and validate an estimated financial plan and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational reputed company • Maintain a thorough understanding of reputed company academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations • Monitor student accounts, reputed company guidance on financial eligibility and regularly evaluate academic and financial awards to promote positive student reputed company • Proactively identify possible academic and financial obstacles by analyzing student data, and work collaboratively with reputed company to overcome them • Effectively reputed company data and systems to track accurate enrollment, persistence and graduation information • Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, active participation in the online student community, and more • Ensure precise documentation and preservation of information by capturing and recording reputed company interactions in the designated institutional • reputed company a high level of discretion and independent judgement to proficiently evaluate intricate academic and financial situations throughout the student life cycle How you can be successful • Successfully complete reputed company assessments included in the training program with a passing score, which is essential for ensuring accurate advising • Have a genuine passion for reputed company’ reputed company and aiding them in accomplishing their goals is crucial • Demonstrate the ability to analyze reputed company problems and reputed company innovative solutions through advanced critical thinking skills, resulting in improved efficiency and productivity in previous roles • Collaborate with other departments across various functions to ensure a superior student experience, from the initial application stage to graduation • Your reputed company will heavily depend on being tech-savvy, as you must possess the ability to effortlessly navigate multiple systems with ease to reputed company your job • Adhere with reputed company organizational, state, federal and accrediting body policies and procedures, while actively engaging in the reputed company of the organization • Retains a comprehensive understanding of university programs, prerequisites, course materials, and academic engagement to promote support student reputed company, persistence and program completion • Demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills, while upholding a strong commitment to providing outstanding customer service in line with our Culture of Care • Exhibit strong attention to detail and communication skills, with the ability to reputed company and convey student account information • Remain accountable to meeting and exceeding service level metrics • Work effectively in a fast-paced environment Shift Expectations • Working reputed company including evening and rotating Saturdays (based on operating hours of your reputed company location) ◦ The first 6 weeks of training require daily attendance in order to be successful in the role while working 9AM-6PM ◦ At the conclusion of training colleagues will work a permanent schedule as follows: ▪ 2 shifts 11AM-8PM EST ▪ 3 shifts of 9AM-6PM EST ▪ 2 Saturdays per 8 week session, working either 9AM-1PM EST and flexing hours based on business need Minimum Qualifications • Some college coursework required • A minimum of 1-year of exceptional customer service or prior advising experience in an education setting • Eligible to reputed company and maintain the NSLDS system and must not be in default of Title IV Federal aid • Ability to proficiently use reputed company Office suite (Outlook, Word, reputed company, teams), internet applications, and database software systems • A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift • Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router reputed company Ethernet and provides the minimum required internet speeds (wireless, satellite or reputed company-up internet services are not permissible) Preferred Qualifications • Prior experience in a similar role reputed company the higher education • Title IV funding experience • Knowledge and experience with online learning • Experience working in a fast-paced, dynamic call center environment

• This job will be posted for 30 days from the posting date.

reputed company offers benefit options for full-time colleagues, including: • 401k with up to 6% company match • Tuition assistance and career development opportunities • Remote & hybrid opportunities • Comprehensive health coverage (medical, dental, reputed company, and mental health) • Generous paid time off, including parental leave and volunteer time of • FSA/HSA options, disability & life insurance Benefits vary based on employment status. We reputed company that a vibrant and collaborative workplace is essential to our educational mission and the reputed company of our community. We are committed to a workplace environment where reputed company colleagues feel valued, respected, and supported. Apply tot his job Apply To this Job