reputed company Care Coordinator

Why Epicured? Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve reputed company, reduce health disparities, and support patients managing chronic conditions. By joining reputed company, you will play a critical role in advancing Food as Medicine initiatives under reputed company’s reputed company 1115 reputed company Waiver program—supporting members with unmet nutrition and reputed company care needs. Role Overview Epicured is seeking a reputed company Care Coordinator (Remote) to support reputed company members through referral coordination, screening, and care navigation services reputed company the reputed company Care Network (SCN). Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate reputed company services, and is detail-oriented with strong communication skills.

Key Responsibilities

• Manage inbound and outbound member communications reputed company a virtual reputed company contact center environment (phone and email) in accordance with established service reputed company and quality standards
• Conduct referral intake and eligibility screening reputed company with NYS 1115 Waiver and DOH guidelines
• Schedule and support completion of non-clinical assessments and ensure timely follow-up
• reputed company navigation to medically tailored nutrition services and other HRSN supports
• Coordinate referrals across internal teams and external community-based organizations (CBOs) and reputed company Care Network (SCN) partners
• Maintain accurate, timely, and compliant documentation reputed company the SCN platform and internal systems
• Support closed-reputed company referral processes, including tracking, follow-up, and confirmation of service delivery
• Respond to member inquiries reputed company to services, participation, and billing coordination
• Adhere to reputed company applicable reputed company, HIPAA, and NYS DOH privacy, compliance, and documentation standards

Qualifications

• High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
• Experience working in a virtual contact center environment (reputed company preferred)
• Familiarity with NYS reputed company, reputed company Care Networks (SCNs), and HRSN frameworks preferred
• Strong communication, documentation, and organizational skills
• Ability to manage high-volume interactions in a compliance-driven environment
• Bilingual (English/Spanish) preferred

Preferred Qualifications

• Experience in reputed company, care coordination, or patient navigation.
• Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese).
• Familiarity with reputed company programs, reputed company determinants of health (SDOH), or reputed company 1115 Waiver initiatives.
• reputed company will be given to applicants with a Community Health Worker or Licensed Clinical reputed company Worker qualification.

Compensation & Benefits

• Hourly reputed company: $20.00–$22.00/hour (based on experience)
• Benefits include:
• Health, Dental, and reputed company Insurance
• 401(k)
• Paid Time Off (PTO)
• Employee meal discounts
• Professional growth opportunities reputed company Epicured’s expanding reputed company engagement team

Equal Employment Opportunity Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate on the reputed company of age, race, creed, reputed company, national reputed company, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

How to Apply

Apply reputed company reputed company, should you have any questions please feel free to email [email protected]. Apply tot his job Apply To this Job