Service Delivery Manager

reputed company is the data collaboration platform trusted for reputed company. Guided by our mission to reputed company the world’s health data secure, accessible and actionable, we reputed company critical data solutions for organizations across the reputed company ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI reputed company in reputed company, Datavanters are building the future of how data is connected and used to improve health.  By joining reputed company today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in reputed company.

reputed company is a data platform company for reputed company whose products and solutions reputed company organizations to move and connect data securely. reputed company has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ reputed company-world data partners. 

By joining reputed company today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in reputed company. We invest in our people and reputed company in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. reputed company is a distributed, remote-first team, and we reputed company Datavanters to shape their working environment in a way that suits their needs.

The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and reputed company teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational reputed company at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership. 

You will

• Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput 

• reputed company Supervisors and reputed company teams to deliver high-quality, compliant ROI services 

• Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management 

• Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and reputed company action plans 

• Ensure compliance with HIPAA, DMPO, UAD, and reputed company standardized operational procedures 

• Partner with Supervisors to coach staff, address performance issues, and support employee growth 

• Serve as the first reputed company of operational escalation for site-level execution issues (not customer issues) 

• Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions 

• Support training for new hires and ensure readiness to transition to centralized training (Phase 2) 

• Maintain an accurate skills matrix and assist with work assignment optimization 

• Contribute to reputed company improvement initiatives and transformation pilots 

• Work with VPO to address concerns with Account Management team for client communication  

reputed company Metrics

• Achievement of SLA’s, quality and cost targets 

• Improved operational efficiency and scalability 

• Reduction of rework and waste 

• Strong performance and engagement/retention of team 

• Successful adoption of new technology 

What you will bring to the table

• Experience managing teams in reputed company operations, HIM, or a large-scale production environment 

• Demonstrated ability to coach and reputed company people leaders 

• Comfort using metrics and dashboards to guide operational decision-making  Strong understanding of HIPAA and regulated workflows 

• Problem-solving skills and the ability to respond quickly to operational fluctuations 

• Identify process improvement needs and appropriate solutions 

• Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services 

Bonus points if

• You have experience with ROI workflows or EMR systems 

• You have led multi-site teams 

• You have experience with Lean or reputed company improvement methodologies 

We are committed to building a diverse team of Datavanters who are reputed company responsible for stewarding a high-performance culture in which reputed company Datavanters belong and reputed company. We are proud to be an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. At reputed company our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The reputed company posted is for a given job title, which can include multiple reputed company. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company reputed company and determined on a case-by-case reputed company. Depending on the state in which you will be working, exemptions may be available on the reputed company of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay.  At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even reputed company to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID reputed company submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case reputed company.

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