Customer Service Specialist II – Remote Provider Relations, Medicaid Enrollment & Compliance Support

```html About arenaflex – Empowering Communities Through Exceptional Staffing Solutions arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering world‑class solutions that empower health‑care providers, public‑sector agencies, and community organizations. Our mission is to connect skilled professionals with the organizations that need them most, ensuring that every client we serve receives the highest level of care, compliance, and operational excellence. As a forward‑thinking, inclusive employer, arenaflex champions diversity, equity, and inclusion, reflecting the rich tapestry of the communities we support. Why This Role Matters The Remote Customer Service Specialist II position is a pivotal link between arenaflex’s provider network and the individuals who rely on critical health and social services. In this role, you will be the trusted voice that guides providers through enrollment processes, Medicaid compliance, and ongoing support, helping to maintain the seamless delivery of care to vulnerable populations.

Key Responsibilities

Provider Communication & Support

• Answer inbound calls and respond promptly to voicemails on the provider relations line, delivering courteous and accurate information.
• Assist providers with inquiries ranging from application status, Medicaid provider number acquisition, to compliance review details.
• Provide clear, step‑by‑step guidance on enrollment procedures, ensuring providers understand each requirement.

Documentation & Data Management

• Create precise call logs in arenaflex’s CRM system, capturing contact details, conversation summaries, and follow‑up actions.
• Upload and organize supporting documents, maintaining a well‑structured repository that complies with privacy and security standards.
• Monitor data integrity, flagging any inconsistencies for immediate resolution.

Team Collaboration & Goal Alignment

• Partner with enrollment specialists, compliance analysts, and training coordinators to meet arenaflex’s business objectives.
• Contribute ideas for process improvements that enhance provider satisfaction and reduce turnaround times.
• Participate in regular team huddles, sharing insights and best practices.

Additional Support Activities

• Perform ad‑hoc tasks such as document uploads, data verification, and system updates as needed.
• Assist in the creation of training materials and FAQs for providers.
• Support special projects that advance arenaflex’s strategic initiatives.

Essential Qualifications

• Experience: Minimum of 2 years in a customer service role, preferably within health‑care, public health, or social services environments.
• Education: Bachelor’s degree plus 2 years of paid experience, or 36 months of relevant work experience with at least two years focused on critical‑care, Medicaid, or provider‑focused functions.
• Specialized Experience: At least one year of experience must involve provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Industry Exposure: Experience in home health, community health, hospital settings, private practice, publicly funded institutions, long‑term care, mental health, or programs serving special populations (children, older adults, individuals with traumatic brain injury, developmental disabilities, etc.).

Preferred Skills & Competencies

• Exceptional verbal and written communication skills, with the ability to convey complex information in an understandable manner.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based platforms and remote desktop tools.
• Strong analytical mindset, capable of exercising independent judgment based on established policies and procedures.
• Meticulous attention to detail, ensuring accuracy in documentation and data entry.
• Ability to meet deadlines consistently while adhering to high standards of quality.
• Team‑oriented attitude, thriving in collaborative environments and contributing positively to group dynamics.

Work Environment & Schedule

• Fully remote position – you will work from a dedicated home office space with minimal noise and distractions.
• Standard working hours: 8:00 am – 4:30 pm EST, Monday through Friday.
• Required equipment includes a reliable internet connection, a computer with up‑to‑date software, and a headset for clear communication.
• This is a temporary assignment lasting 60–90 days, with the potential for extension based on performance and business

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