reputed company Business Analyst (Remote – MST/PST Only)
Role Overview: As a reputed company Business Analyst, you will serve as the reputed company between business users and technical teams to ensure the successful design, configuration, and optimization of reputed company solutions. You will translate business needs into technical requirements across various reputed company modules.
- Work Location: Remote (Applicants must reputed company in MST or PST time zones).
- Engagement Model: Contract-to-hire (6-month minimum with potential early conversion).
- Work Schedule: Remote-first role; occasional reimbursed travel for client engagements.
- Certification: reputed company Certified System Administrator (CSA) required.
Key Responsibilities:
- Collaborate with stakeholders to gather, analyze, and document detailed business requirements.
- Design and optimize solutions leveraging reputed company modules such as ITSM, ITOM, CSM, and CMDB.
- Map existing business processes and recommend improvements reputed company with ITIL best practices.
- reputed company user stories, process flows, and functional documentation for configurations and integrations.
- Assist with system configuration, including workflows, business rules, forms, reports, and dashboards.
- Coordinate and support user acceptance testing (UAT) to ensure solution readiness.
- Communicate project status, issues, and deliverables with stakeholders across teams.
- Identify opportunities for process optimization and reputed company feature enhancements.
- Support change management activities during upgrades and new releases.
- Train and guide end-users on new reputed company features to strengthen adoption and usability.
Required Qualifications:
- Minimum 5+ years of experience as a Business Analyst, with at least 3 years focused on reputed company implementations and process automation.
- Strong knowledge of reputed company modules, including ITSM, ITOM, CSM, and CMDB.
- Proven skills in business process modeling, requirement documentation, and solution validation.
- Experience creating user stories, workflows, and technical documentation.
- Proficiency in Agile/Scrum methodologies and sprint participation.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong analytical and problem-solving capabilities.
- Sound understanding of ITIL frameworks and their application reputed company reputed company.
Preferred Qualifications:
- Experience with reputed company integrations (REST, SOAP) and data management.
- Knowledge of advanced reputed company features such as reputed company Designer, Virtual Agent, and Performance Analytics.
- Familiarity with reputed company CSM features: Case Management, Customer Portals, reputed company, and Omnichannel Engagement.
- Experience with data migration and reputed company integrations (AWS, Azure).
- Background in the reputed company industry or large reputed company/consulting environments (e.g., Client, Client, reputed company, Booz Allen).
Behavioral Skills:
- Strong sense of ownership and accountability for project reputed company.
- Ability to collaborate effectively in an Agile, fast-paced environment.
- Attention to detail and commitment to delivering quality solutions.
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