Group Product Manager – Restaurant Execution, Enablement

Job Description: The Group Product Manager (GPM), Restaurant Execution & Enablement is accountable for the vision, strategy, and measurable outcomes of KFC US restaurant execution technology—ensuring that restaurant systems enable fast, accurate, reliable operations that support guest digital growth at national franchise scale. This leader manages and coaches a team of product managers responsible for core restaurant technologies (e.g., POS/KDS, BOH workflows, menu management, planning/forecasting, and channel/marketplace enablement as applicable). The GPM ensures product teams operate as empowered problem solvers—driving solutions that are valuable, usable, feasible, and viable, and delivered through continuous discovery and delivery. Restaurant execution technology is a tightly coupled system that directly impacts:

• Restaurant throughput and speed of service
• Order accuracy and readiness reliability
• Menu accuracy and time to live for digital menu updates (e.g., aggressive TTL targets)
• Team member experience and operational adoption
• System resilience during peak and incident conditions This portfolio must perform in the real world: high volume, high variability, and high cost of failure.

Requirements:

• 8-10+ years of experience in product management, product leadership, or closely related technology roles, including ownership of complex operational or omnichannel systems.
• 5+ years leading and developing product managers (formal people management strongly preferred; “player/coach” leadership acceptable with clear examples).
• Proven success delivering outcomes in high availability, high scale operational environments (e.g., retail, QSR, logistics, marketplaces, payments, or distributed field operations).
• Demonstrated ability to define and drive product strategy across multiple teams, with disciplined prioritization and explicit trade offs.
• Strong analytical capability: forecasting impact, defining success metrics upfront, and holding teams accountable to measurement and learning.
• Strong cross functional leadership and executive communication; capable of earning trust and driving alignment across Ops, Engineering, and field stakeholders.
• Technical fluency to understand engineering trade offs and integration complexity across POS/KDS/BOH and connected digital channels.
• Preferred Qualifications
• Experience with restaurant technology portfolios (POS, KDS, BOH workflows, menu management, rollouts) in franchise or multi unit environments.
• Demonstrated experience improving menu accuracy and latency across channels and stakeholders.
• Familiarity with modern product discovery and delivery operating models (e.g., empowered teams / continuous discovery).

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