Customer Account Manager – Strategic Disney Account | Orlando, FL | arenaflex

Join arenaflex: Customer Account Manager – Strategic Disney Account

About arenaflex

arenaflex is a dynamic, family-owned beverage distribution leader and one of the largest independent bottlers in the United States. Headquartered in Florida, arenaflex proudly manufactures, markets, sells, and distributes more than 600 products from world-class brand partners. Our portfolio spans iconic sparkling beverages, enhanced waters, sports drinks, energy drinks, and a growing lineup of healthier lifestyle options that delight millions of consumers every day.

Recognized as a 2023 US Best Managed Company by Deloitte Private and The Wall Street Journal, arenaflex has earned distinction across four critical pillars: strategy, execution capability, corporate culture, and governance/financial performance. This recognition underscores our relentless commitment to operational excellence, our people-first philosophy, and our forward-looking approach to a rapidly evolving consumer marketplace. At arenaflex, we believe that great brands are built on great relationships — and we extend that belief to every associate, customer, and community we serve.

We are now seeking a high-impact Customer Account Manager – Strategic Disney Account to join our Commercial Leadership team. Based out of our Orlando-area facility, this individual will play a pivotal role in managing one of the most prestigious and high-visibility accounts in our portfolio — a relationship that demands world-class partnership management, strategic thinking, and exceptional execution.

Position Summary

As the Customer Account Manager (CAM) – Strategic Disney Account, you will serve as the primary architect of the customer relationship, responsible for identifying and maximizing profitable sales opportunities across the Disney account. You will develop and execute customer business plans and promotional programs that align with both the customer's strategic objectives and arenaflex's broader system goals.

This role is far more than traditional account management — it is a strategic partnership role where you will deeply understand the complexities of the channel and customer business, build enduring relationships at multiple levels within the customer's organization, and consistently deliver mutual value. Our core values of trust, integrity, and collaborative excellence must be evident in every interaction, every negotiation, and every plan you develop.

Key Responsibilities

• Strategic Business Planning: Develop a customized, annual business plan that directly addresses the critical needs of the customer while delivering on arenaflex's budgeted profit and volume targets.
• Collaborative Pricing Strategy: Partner closely with the customer and Channel leadership to design a yearly price/package architecture that creates win-win outcomes for both the customer and arenaflex.
• Cross-Functional Collaboration: Work hand-in-hand with internal Business Partners across Revenue Growth Management (PGM), Marketing, and Finance to develop programming that accelerates incremental business and exceeds program objectives.
• Post-Promotional Analysis: Conduct rigorous post-promotional analysis to measure success levels of all promotional activities, identify learnings, and make necessary adjustments to future price/package plans.
• Marketing Execution: Sell-in and implement local, regional, and national marketing strategies that drive category growth and strengthen brand presence.
• Subject Matter Expertise: Serve as the subject matter expert on your assigned customer and/or channel, communicating weekly with frontline sales management to align on promotional plans, display commitments, and goal achievement against assigned metrics.
• Insights-Driven Action: Partner with Category Management to leverage key market and customer insights, translating them into specific actions that positively influence customer buying patterns and accelerate growth.
• Contract Negotiation: Lead negotiations for new business opportunities and the renegotiation of existing contracts, ensuring mutually beneficial terms and long-term partnership sustainability.
• Forecasting and Risk Management: Manage customer/channel forecasts to ensure alignment with business trends while proactively mitigating risks related to product supply issues.

Essential Qualifications

• Education: Bachelor's degree in Business, Marketing, Finance, or a related field.
• Industry Experience: Minimum of 5+ years of progressive experience in the consumer goods industry.
• Account Management: Demonstrated experience managing multiple key accounts simultaneously, with a track record of revenue growth and customer satisfaction.
• Data Fluency: Hands-on experience working with Nielsen and other syndicated data sources to inform strategy and decision-making.
• Business Planning Expertise: Proven success in developing annual business plans and price/package strategies for retail customers.
• Adaptability: A true change agent who thrives in a fast-paced, ever-changing environment.
• Selling Methodologies: Strong command of Strategic Selling, Conceptual Selling, and advanced Account Management techniques.
• Industry Knowledge: Solid understanding of consumer goods and the beverage industry, including key trends, competitive dynamics, and customer behavior.
• Customer Focus: Deep commitment to customer-centric thinking and delivering exceptional value.
• Language Skills: Bilingual capabilities are preferred and highly valued.
• Negotiation Influence: Demonstrated success influencing effective negotiations and selling outcomes with retailers.

Preferred Qualifications That Set You Apart

• Communication Excellence: Outstanding communication skills across listening, speaking, writing, and inquiring.
• Category Management Background: Previous experience within category management is highly desired.
• Advanced Analytical Skills: Strong negotiation, collaboration, and analytical capabilities that translate data into actionable strategy.
• Channel Experience: Food Service on Premise (FSOP), Direct Store Delivery (DSD), and/or Beverage category experience preferred.

Core Skills and Competencies

• Analytical thinking and business acumen
• Budgeting and financial discipline
• Strategic business plan development
• Customer relationship management and customer research
• Channel management and contract negotiation
• Marketing strategy and promotional program execution
• Sales management, sales strategy, and revenue growth
• Forecasting, metrics, and risk management
• Team leadership, collaboration, and goal-setting
• Multilingual communication (preferred)

Career Growth and Learning Opportunities

At arenaflex, your career trajectory is limitless. We are deeply invested in the professional development of every associate, offering structured pathways into senior commercial leadership, category management, key account director roles, and beyond. You will gain exposure to high-profile strategic accounts like Disney, sharpen your executive-level business partnering skills, and work alongside some of the most talented professionals in the consumer goods industry. Tuition reimbursement programs, mentorship opportunities, and access to specialized training ensure that you continue growing every single day.

Work Environment and Company Culture

arenaflex fosters a vibrant, collaborative, and high-performance culture where innovation is celebrated, integrity is non-negotiable, and every voice matters. Our team members describe working here as energetic, purpose-driven, and genuinely rewarding. We believe that diverse perspectives fuel better business outcomes, and we actively cultivate an inclusive environment where all associates can thrive. From our modern Orlando facility to our customer sites, you will experience a workplace that values balance, accountability, and mutual respect.

Compensation and Total Rewards

Eligible full-time arenaflex associates enjoy a comprehensive Total Rewards Program designed to support your health, wealth, and lifestyle:

• Total Wellness Programs: Comprehensive health, dental, and vision insurance plans.
• Retirement Security: Robust 401(k) program with a generous company match.
• Life Insurance: Supplemental life insurance options for added peace of mind.
• Generous Time Off: Three weeks of vacation pay and 11 company-paid holidays annually.
• Tuition Reimbursement: Invest in your continued education and professional growth.
• Employee Assistance Programs (EAP): Confidential resources to support your well-being.
• Competitive Compensation: A salary structure designed to attract and retain top industry talent.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other federal, state, or local protected class. We are committed to building a workforce as diverse as the communities we serve.

Employment Details

• Job Family: Commercial Leadership
• Job Function: Customer Management
• Location: Orlando, FL, USA
• Pay Type: Salary

Ready to Make an Impact?

If you are a strategic thinker, a relationship builder, and a results-driven commercial leader who thrives on turning complex challenges into breakthrough wins, we want to hear from you. This is your opportunity to shape one of the most iconic partnerships in the beverage industry while advancing your career with a company that truly values its people. Bring your passion, your expertise, and your ambition to arenaflex — and let's build something extraordinary together. Apply today and take the next bold step in your career journey.