Remote Customer Service Specialist II – Provider Relations, Medicaid Enrollment & Compliance Support (Fully Remote)

About arenaflex – Pioneering Workforce Solutions

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering exceptional experiences for both clients and the professionals we place. With a strong commitment to diversity, inclusion, and continuous improvement, arenaflex partners with healthcare providers, public agencies, and social service organizations to ensure that critical care and community programs are staffed with skilled, compassionate individuals. Our mission is to empower providers to focus on what matters most—delivering high‑quality care—while we handle the complexities of recruitment, compliance, and provider support.

Why This Role Matters

As a Remote Customer Service Specialist II at arenaflex, you will be the frontline liaison for providers navigating enrollment, Medicaid credentialing, and compliance inquiries. Your expertise will directly influence the speed and accuracy with which providers can begin serving vulnerable populations, from children and older adults to individuals with developmental disabilities. This position offers a unique blend of customer service excellence, technical proficiency, and healthcare knowledge—all from the comfort of your home office.

Position Overview

This full‑time, remote, temporary assignment (60‑90 days) is designed for a detail‑oriented professional who thrives in a fast‑paced environment and enjoys helping others succeed. You will respond to inbound calls and voicemails, maintain meticulous call logs, and support the broader enrollment and compliance objectives of arenaflex’s provider network.

Key Responsibilities

• Answer inbound provider‑relation calls and voicemails, delivering courteous, accurate, and timely assistance.
• Guide providers through the application process for Medicaid provider numbers, enrollment status checks, and compliance reviews.
• Document each interaction in the CRM system, creating concise call logs that capture essential details and next steps.
• Collaborate with the enrollment team to meet daily and weekly service level agreements (SLAs) for call handling and case resolution.
• Upload, verify, and organize supporting documentation (e.g., licenses, certifications) within the provider portal.
• Identify recurring issues or knowledge gaps and proactively suggest process improvements to management.
• Assist with ad‑hoc projects, such as data clean‑up, reporting, or training material updates, as directed by supervisors.
• Maintain a professional, empathetic tone while exercising independent judgment based on arenaflex policies and regulatory guidelines.

Essential Skills & Competencies

• Effective Communication: Clear, concise verbal and written communication tailored to diverse provider audiences.
• Technical Proficiency: Comfortable navigating MS Word, Excel, Outlook, and web‑based applications; ability to learn new software quickly.
• Independent Judgment: Ability to interpret policies, make decisions, and resolve issues without constant supervision.
• Attention to Detail: Accurate data entry, meticulous documentation, and thorough follow‑up on provider inquiries.
• Time Management: Consistently meet deadlines, prioritize tasks, and adhere to established service standards.
• Team Collaboration: Work cooperatively with enrollment specialists, compliance officers, and IT support to achieve shared goals.

Qualifications – Required

• Minimum of 2 years proven experience in a customer service or call‑center environment.
• Either a Bachelor’s degree plus 2 years of paid experience, or 36 months of relevant work experience in a healthcare‑related setting.
• At least 1 year of experience involving provider monitoring, Medicaid or third‑party payer billing, or provider training.
• Demonstrated experience working with critical‑care providers, public health agencies, or organizations serving children, seniors, individuals with traumatic brain injury, or developmental disabilities.
• Prior exposure to home health, community health, hospital, private practice, long‑term care, mental health, or similar programs is essential.
• Proficiency with standard office software (MS Word, Excel, Outlook) and reliable internet connectivity.
• Ability to work from a quiet home office, equipped with a headset and a computer that meets arenaflex’s security standards.

Preferred Qualifications

• Experience with Medicaid provider enrollment platforms or similar health‑care credentialing systems.
• Familiarity with HIPAA regulations and best practices for handling protected health information (PHI).
• Previous remote work experience, demonstrating self‑discipline and effective virtual collaboration.
• Certification in Customer Service Excellence (e.g., CCSP, HDI) or related fields.
• Multilingual abilities, especially in Spanish, to support a broader provider base.

Work Environment & Schedule

arenaflex supports a flexible, remote work model. You will be expected to maintain a professional home office setup, free from excessive noise and distractions. The standard shift runs from 8:00 am to 4:30 pm EST, Monday through Friday. A high‑quality headset is required for clear communication. As a temporary assignment, this role offers a focused, intensive experience that can serve as a springboard to longer‑term opportunities within arenaflex.

Compensation, Benefits & Perks

While exact compensation varies based on location, experience, and skill set, arenaflex offers a competitive hourly rate that aligns with industry standards for remote customer service roles. In addition to base pay, eligible employees may receive:

• Performance‑based bonuses tied to service metrics and quality scores.
• Access to a comprehensive benefits suite (medical, dental, vision) for full‑time hires.
• Paid time off (PTO) accrual and holiday pay.
• Professional development resources, including online training platforms and tuition reimbursement for relevant certifications.
• Employee assistance programs (EAP) for mental health and wellness support.
• Opportunities to transition into permanent roles within arenaflex based on performance and business needs.

Career Growth & Learning Opportunities

arenaflex invests heavily in the growth of its talent. As a Remote Customer Service Specialist II, you will have access to:

• Mentorship from senior enrollment and compliance professionals.
• Cross‑training in related areas such as provider onboarding, claims processing, and quality assurance.
• Regular webinars on healthcare policy updates, Medicaid regulations, and best practices in provider relations.
• Pathways to advance into supervisory, training, or specialist roles within the provider services division.

Company Culture & Values

arenaflex fosters an inclusive, collaborative culture where every voice matters. Our core values include:

• Integrity: We uphold the highest ethical standards in all interactions.
• Empathy: Understanding the challenges faced by providers and patients drives our service approach.
• Innovation: Continuous improvement and adoption of new technologies keep us ahead of industry trends.
• Diversity: A workforce that reflects the communities we serve enhances creativity and problem‑solving.
• Accountability: We take ownership of outcomes and celebrate successes together.

Our remote teams stay connected through weekly virtual huddles, collaborative platforms, and occasional in‑person meet‑ups, ensuring a sense of belonging regardless of geography.

Application Process

If you are passionate about delivering top‑tier customer service, thrive in a remote setting, and want to make a tangible impact on healthcare providers serving vulnerable populations, we encourage you to apply today. Join arenaflex and become part of a mission‑driven organization that values your expertise and offers a clear path for professional advancement.

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