VIP Account Management Team Lead

Build What's Next with Us At SEAhub Asia, your career isn't just a job — it's a launchpad. We move fast, think big, and build futures together. What's waiting for you here? Remote-first roles built for freedom and flexibility Learning & Development that sharpens skills and accelerates careers Competitive salary packages for high performers Wellbeing perks that help you thrive inside and outside work A team that supports, celebrates, and wins as one and we're just getting started. We're growing across Southeast Asia — and we're searching for sharp minds, big thinkers and curious hearts ready to help us build what's next. learners, and big thinkers who want to create what's next. If you're ready to make a real impact and grow with a future-ready team, your next chapter starts here. Job Summary This role is responsible for driving VIP player revenue growth, retention, and long-term value by developing effective engagement, reactivation, and loyalty strategies. It oversees operational excellence through process improvements, data accuracy, reporting standards, and system optimization to enhance team productivity and decision-making. The position also leads and develops VIP Account Managers by setting clear KPIs, coaching performance, and fostering a high-accountability, high-performance culture. Additionally, it focuses on delivering exceptional VIP player experiences through personalized service, retention campaigns, and churn prevention initiatives. Working closely with stakeholders, the role provides strategic insights, identifies business opportunities, and continuously introduces improvements to support overall business objectives. Responsibilities: Revenue & Player Value Growth Own and deliver team targets across deposits, retention, reactivation, and NGR. Develop and execute strategies to maximize player lifetime value and VIP engagement. Analyze player behavior and value reports to identify opportunities, risks, and revenue leakage. Drive proactive retention and reactivation initiatives to improve player performance. Process & Systems Excellence Lead continuous improvement of operational processes, SOPs, and workflows. Establish and enforce high standards of data accuracy, reporting, and CRM discipline. Improve adoption and utilization of dashboards, reporting tools, and internal systems. Identify inefficiencies and implement scalable solutions that improve team productivity and decision-making. Foster a culture of accountability, structure, and operational excellence. People Leadership & Performance Management Lead, coach, and develop VIP Account Managers to achieve individual and team goals. Set clear KPIs, performance expectations, and development plans. Conduct regular performance reviews and provide actionable feedback. Hold team members accountable for results and address underperformance effectively. Build a high-performance culture focused on ownership, execution, and continuous improvement. Player Experience & Retention Enhance the VIP player experience through personalized engagement strategies. Oversee offer, bonus, and loyalty campaigns to drive retention and player satisfaction. Improve response times and service quality standards across the team. Develop churn prevention and win-back initiatives to increase long-term player loyalty. Continuously gather insights and recommend improvements to the VIP journey. Reporting & Stakeholder Management Provide clear, actionable reporting on business performance, risks, and opportunities. Present recommendations and strategic insights, not just performance metrics. Collaborate cross-functionally to align VIP initiatives with broader business objectives. Challenge existing practices and proactively introduce better ways of working from day one. Requirements: Minimum 2 years of experience in a Team Lead, Sales Team Lead, or Account Management Team Lead position, with a proven track record of leading teams and achieving business targets. Strong proficiency in English and Chinese (Mandarin), both written and spoken, to effectively communicate with internal stakeholders and VIP clients. Excellent customer relationship management skills, with the ability to build trust, retain high-value customers, and resolve escalations professionally. Demonstrated experience in driving customer retention, account growth, player engagement, or client lifecycle management. Strong leadership and people management skills, including coaching, performance management, KPI tracking, and team development. Analytical mindset with the ability to interpret customer behavior, performance reports, and business metrics to identify growth opportunities. Highly organized with strong problem-solving, decision-making, and stakeholder management abilities. Proficient in CRM systems, reporting tools, and Microsoft Office/Google Workspace applications. Knowledge of AI tools, automation platforms, and workflow optimization (e.g., ChatGPT, AI-powered CRM tools, automation software, or process automation solutions) is highly desirable and will be considered an added advantage. Self-motivated, results-driven, and capable of thriving in a fast-paced, performance-oriented environment. Don't miss out on this exciting opportunity! Apply now at www.seahubasia.com. Apply To This Job