[Remote] Operational Data Analyst

Note: The job is a remote job and is open to candidates in USA. Nabla is a healthcare technology company committed to enhancing the practice of medicine through AI solutions. They are seeking an Operational Data Analyst to analyze customer data and operational workflows, collaborating with various teams to translate insights into actionable strategies that improve customer engagement and product value.

Responsibilities

• Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value
• Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement
• Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes
• Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams
• Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement
• Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact
• Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership
• Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities

Skills

• 3+ years of experience with clinical operations and business operations data
• Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations
• Excellent communication and writing skills, with the ability to collaborate effectively across teams
• Strong project management skills, with proven ability to manage multiple priorities simultaneously
• Strong SQL proficiency and experience working with large, structured datasets
• Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion)
• Candidates must be currently authorized to work in the United States and must be able to maintain authorization to work in the United States without requiring employer sponsorship, now or in the future
• Masters degree in data science or related field preferred
• Healthcare experience preferred, particularly within healthcare technology, clinical operations, provider workflows, or health system environments
• Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.)

Benefits

• Competitive salary and stock options
• 100% individual coverage for Medical, Dental, and Vision insurance
• Unlimited paid time off and 11 national holidays
• Unlimited sick leave
• Paid leave for new parents
• $1,500 for remote employees to purchase home office equipment
• Full ownership of your time and schedule

Company Overview