[Remote] Event Technology Project Manager

Note: The job is a remote job and is open to candidates in USA. Opus Agency is a global event agency focused on shaping the future of events. They are seeking an Event Technology Project Manager to lead and consult on large-scale events, managing event registration and digital platforms while ensuring exceptional client experiences.

Responsibilities

• Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams
• Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as workstream lead on large projects
• Oversee all assigned tasks on multiple concurrent projects across event types
• Develop, maintain, and drive workback schedules
• Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
• Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices with support
• Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
• Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
• Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
• Deliver projects within time and budgetary requirements
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
• Participate in internal trainings and creating resources; recommend process and resource improvements
• Supervises work of project team members from Event Technology & Registration
• Oversees work of temporary staff deployed onsite at events

Skills

• 5+ years of experience in a relevant role, with strong preference for experience in corporate events
• Proven experience in registration management on events from discovery to execution
• Act as the primary point of contact for clients, internal stakeholders, and/or vendors for all event technology and registration workstreams
• Serve as overall Event Technology and Registration lead on small to mid-sized projects, and serves as workstream lead on large projects
• Oversee all assigned tasks on multiple concurrent projects across event types
• Develop, maintain, and drive workback schedules
• Lead and support the planning, execution, and closeout of attendee-facing event technology projects primarily for registration websites, but potentially including content/session scheduling, session scanning, exhibitor resource centers, speaker resource centers, mobile apps, and customer service
• Demonstrate proficiency in digital platforms and tools; understand functionality, user experience, and troubleshooting; consult clients on configuration best practices with support
• Create and maintain internal process documentation, while ensuring all team members are aligned and following established processes and procedures
• Manage and support documentation and content for platform/tool builds, translating business objectives into detailed technical specifications, documented processes, and project plans
• Lead recurring client and team meetings, and participate in platform demos and technical discussions within area of expertise
• Proactively identify potential risks and develop robust mitigation strategies, escalating critical issues to senior management as appropriate
• Deliver projects within time and budgetary requirements
• Oversee complex onsite deployments, including for badge pick-up, session scanning, and other event technology workstreams
• Participate in internal trainings and creating resources; recommend process and resource improvements
• Supervises work of project team members from Event Technology & Registration
• Oversees work of temporary staff deployed onsite at events
• Displays strong critical thinking, organizational, and analytical capabilities
• Manages own time to meet project deadlines and in a manner that supports others meeting their project deliverables
• Demonstrates strong verbal and written communication and presentation skills, exhibiting confidence
• Ability to effectively prioritize workload on multiple projects & events simultaneously
• Successfully perform in high stress, fast-paced environment
• Accept changes with short notice and tolerate frequent interruptions
• Ability to maintain high levels of confidentiality
• Work cooperatively with other employees, vendors, and clients
• Demonstrate resourcefulness, able to self-direct one's own learning and development with support of peers and managers
• Can provide critical, constructive feedback to colleagues in a professional manner
• Microsoft Office suite program experience (Outlook, Excel, OneNote); Excel and spreadsheet experience strongly preferred
• Language skills - Ability to write reports, business correspondence, and procedural instructions. Ability to present information and respond to questions from managers, clients, customers, or the public. Ability to interact both on a one-to-one and group basis
• Mathematical skills - Ability to apply concepts of basic algebra and geometry, fractions, percentages, ratios, and proportions to practical situations. Ability to create, monitor and understand budgets, debits, credits, and reconciliation
• Reasoning skills - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
• Preferred experience with event management tools such as Rainfocus, Swoogo, Stova, Cvent, Eventbase, Airtable
• Preferred experience with group housing experience, session content management and tools and session scanning/lead retrieval management
• Bachelor's degree from four-year institution is preferred

Benefits

• Full time position
• Opportunities for growth and development
• Health & Dental Insurance (choice of plans)
• 100% Employer paid short-term disability and life insurance
• Opportunity to elect additional life insurance and LTD insurance at employee expense
• Paid parental leave
• Opportunity to contribute pre-tax dollars to flexible spending accounts
• 401(K) with employer match
• Flexibility in work schedules
• Generous time off

Company Overview