[Remote] Operations Manager
Note: The job is a remote job and is open to candidates in USA. PGTEK is a 25-year public-sector-focused technology consulting firm headquartered in Ashburn, Virginia. They are hiring an Operations Manager to oversee end-to-end service delivery operations for a large-scale technology deployment program, ensuring effective communication and coordination among customers and internal teams.
Responsibilities
- Managing incoming deployment requests and work orders
- Building, tracking, and driving projects through successful completion
- Scheduling the right resources based on skills, availability, scope, and location
- Ensuring accurate project tracking, revenue capture, and operational reporting
- Maintaining strong communication across internal teams, customers, and partners
- Receive and triage deployment requests and work-order submissions
- Review project details within applicable partner portals and track engagements by unique project identifiers
- Build and maintain projects in our work-management system (Wrike) using established templates
- Capture critical project details, including customer information, locations, SKUs and quantities, timelines, project amounts, and revenue periods
- Assign field consultants using our scheduling tool (Resource Guru) based on skill set, availability, project requirements, and proximity
- Coordinate schedules with project stakeholders and ensure assignments remain current
- Proactively address scheduling conflicts and resource gaps
- Calculate and apply project adjustments, including mileage, after-hours, and weekend factors
- Ensure project amounts and revenue recognition data are accurate
- Manage deployment logistics and ensure projects remain on schedule
- Coordinate pre-deployment activities, including technical calls, travel arrangements, and readiness requirements
- Monitor project progress and proactively resolve issues
- Ensure completed work orders are properly closed
- Confirm engineers submit required completion documentation
- Transition completed projects to invoicing with accurate supporting information
- Reconcile time and cost center information (Paylocity)
- Maintain accurate project and financial records
- Ensure all revenue-related data is properly captured in Wrike
- Support reporting and operational visibility across the organization
- Partner daily with customers, technology partners, finance, staffing/HR, and delivery teams
- Support operational forecasting, including upcoming PTO, contract transitions, and hiring needs
- Help improve processes and operational efficiency
Skills
- 4+ years of experience managing operations, service delivery, or projects (people and/or program management)
- Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through
- Experience using work-management or PSA platforms (Wrike or similar)
- Experience using resource scheduling tools (Resource Guru or similar)
- Comfortable working within vendor and partner portals
- Excellent written and verbal communication skills with a proactive approach to follow-up
- Self-directed, dependable, and comfortable working in a fast-paced environment
- Experience within IT services, technology deployments, field services, or a partner/channel environment preferred
- Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus
- Background in technology deployment or field-service operations
- Experience supporting invoicing, cost centers, or revenue operations
- Familiarity with public-sector or federal contracting environments
Benefits
- Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- A vision plan
- Dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered
- PGTEK offers a matching 401(k) plan
- A discount on pet insurance through ASPCA Pet Insurance
- An Employee Assistance Program is available at no cost to all employees
- PGTEK offers a generous amount of PTO and Holidays
- An Education Assistance Program is available after 12 months of employment
Company Overview