[Remote] Sr EPIC Applications Analyst, Home Health & Hospice, Beacon, Kaleidoscope, Aria

Note: The job is a remote job and is open to candidates in USA. UMass Memorial Medical Center is a premier health system in Central Massachusetts, seeking a Senior EPIC Applications Analyst for their Home Health & Hospice division. The role involves collaborating with operational stakeholders to implement and support application software that meets clinical and business needs, while also leading projects and mentoring team members.

Responsibilities

• Proactively identifies barriers to completing work and escalates issues with proposed solutions
• Attends all required meetings, assume accountability for assigned follow-ups and practice closed loop communication
• Participates as workstream lead on cross-functional projects, ensure tasks are completed within scope and project management guidelines
• Runs optimization requests, including scheduling meetings, identifying timelines, and allocating resources
• Develops and maintains partnerships with operational staff, serving as a subject matter advisor for application-related questions
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate, design and configure application features
• Attends product demonstrations to assess system functionality against customer requirements and recommends appropriate software solutions
• Facilitates application upgrade processes, including recommending new functionalities to operational caregivers
• Tests new features and functionalities and develop Job Aids for customer support and training
• Investigates application and system configuration issues to develop and implement effective system fixes
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts
• Independently troubleshoots application components within server configurations, including system services and interface jobs, and engage other teams as necessary
• Effectively participates in critical incident response and escalates appropriately as needed
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams
• Builds relationships with third-party vendors to maintain vendor software
• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles
• Partners with the training team to create end-user training materials
• Mentors less experienced team members, providing guidance and support for their development
• Actively learns and applies new skills to improve support for customers and coworkers
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends
• Actively participates in professional development programs defined by department
• Demonstrates high adaptability to dynamic responsibilities and evolving project requirements
• Complies with established departmental policies, procedures, and objectives
• Attends variety of meetings, conferences, seminars as required or directed
• Demonstrates use of Quality Improvement in daily operations
• Complies with all health and safety regulations and requirements
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
• Maintains, regular, reliable, and predictable attendance
• Performs other similar and related duties as required or directed

Skills

• Bachelor's degree in Computer Science or related field, or equivalent work experience
• Epic Application certification(s) or ability to achieve, as required by department
• 3 years experience with enterprise platforms (EHRs/ITSM/ERPs)
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused
• Able to act independently with minimal oversight
• Able to serve as a mentor to less experienced team members
• Able to lead meetings and effectively communicate with all users at all levels of the organization
• Healthcare experience
• Experience with Epic Home Health and Hospice (Dorothy and Comfort) a plus
• Experience with client/server applications, server administration, HL7 Interfaces, and other technical skills a plus
• Experience with electronic health records and radiation oncology a plus
• Experience with the Aria Radiation Oncology application a plus
• Ability to work independently as well as part of a team

Benefits

• This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

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