[Remote] Network Engineer
Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Network Engineer to operate in a 24/7 SaaS environment, where the primary responsibilities include maintaining IP Networking components and participating in new Network Product offerings and improvements.
Responsibilities
- Participate in projects for new Network Product offerings and Network Operation improvements
- Integrate business partners and acquisitions into a supportable design
- Review and analyze history of network related incidents and perform preventive measures
- Troubleshoot network related issues and communicate with customers
- Assist in managing network service providers and equipment
- Provide capacity analysis and planning
- Assist customers and field personnel in network activations for customers
- Initiate multiple projects for new Network Product offerings for customers and Network Operation improvements
- Partner closely with Network Architects and Engineers to improve WAN network connectivity
- Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
- Review, analyze and execute network change requests
- Occasionally interact with external customers to ensure smooth network activations and to troubleshoot any network connectivity related issues
Skills
- 3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles
- Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
- Demonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks
- Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
- Experience with implementations of solutions involving large data centers, inter-business routing plans, site2site IPSEC VPNs, FWs and MPLS VPNs
- Hands-on skills for Cisco IOS-XE is required and Cisco IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
- Knowledge and experience in Cisco Nexus 7k, ASR 1000 and 9000 Routers, SSL-VPN
- Excellent communications, both oral and written
- Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
- Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
- Knowledge of Linux network functions; Saas/Cloud-based software environment a plus
- Knowledge and experience in Cisco ACI
- Knowledge on AWS and GCP Cloud platforms
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
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