[Remote] Senior Product Manager, Exteriors
Note: The job is a remote job and is open to candidates in USA. ServiceTitan is building the operating system for the trades and is seeking a Senior Product Manager for their Exteriors vertical. This role focuses on transforming how contractors manage their businesses by identifying operational gaps and developing AI-powered tools to enhance efficiency and control.
Responsibilities
- Own the feature roadmap and delivery for production workflows in the Exteriors segment
- Map the end-to-end workflow of enterprise customers to identify friction points, inefficiencies, and gaps that create rework, delays, or lost revenue
- Lead customer discovery and market research to build deep fluency in how exteriors businesses actually operate
- Translate complex, multi-step field operations into intuitive product experiences that work for office and field staff
- Partner with engineering and design to ship AI-powered features — including intelligent recommendations, automated workflows and agentic first experiences — that measurably reduce manual work for operators at scale
- Define, track, and communicate success metrics tied to efficiency gains, adoption, and customer outcomes
- Work across engineering, design, data, and GTM teams to align on advanced AI solutions and ship features that drive measurable business value for customers
- Identify, track, and resolve cross-team dependencies before they become blockers
Skills
- 5+ years of product management experience, with a strong track record in B2B SaaS
- Experience owning operational, workflow, or field-service products
- Experience serving construction, trades, or service businesses is a big plus
- Sharp instincts for workflow analysis: you can walk through how a business operates, spot where things break down, and design solutions that actually fit the job
- Ability to balance complex operational realities with a relentless focus on simplicity and ease of use
- Data-driven approach to prioritization and decision-making, with the ability to define outcomes and measure impact
- Strong communication and stakeholder skills—you can bring clarity to complex problems and generate alignment across stakeholders
- Self-starter mentality: you take initiative, operate with ownership and urgency when necessary
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company Overview
Company H1B Sponsorship