[Remote] Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Zūm is revolutionizing mass mobility with its innovative Connected Mobility Experience system. They are seeking a Customer Success Manager to manage charter requests, oversee the booking process, and collaborate with multiple departments to ensure smooth execution of services.
Responsibilities
- Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls
- Providing support to multiple Account Executives
- Utilizing Google Suite to organize and manage communication-related to charter requests
- Learning to use the ZUM admin and charter portals to facilitate the charter booking process
- Overseeing the entire process from initial quote generation to final booking of trips
- Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services
- Maintaining a high level of attention to detail to ensure accuracy and quality of services
- Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies
- Being comfortable with handling a high volume of trip requests, even when the work may become monotonous
- Able to support multiple channels of communication (Phone, Chat, Email)
Skills
- 1-2+ years of administrative or sales support experience
- Exceptional communication skills, both written and verbal
- Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
- Willingness and ability to quickly learn and use ZUM admin and charter website
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- The ability to work effectively in a team and cross-collaborate with different departments
- A detail-oriented mindset, ensuring all charter requests are processed accurately
- A positive and coachable attitude, with the eagerness to adapt to changes and feedback
- Comfort with handling a high volume of charter requests and the potential for repetitive tasks
- 1-2+ years of logics experience preferred
- An understanding of the charter and transportation industry is a plus but not required
Company Overview