[Remote] Solutions Engineering - Post-Sales (Remote)

Note: The job is a remote job and is open to candidates in USA. Geotab is a global leader in IoT and connected transportation, known for its diverse and talented workforce. They are seeking a Solutions Engineering professional to act as a technical bridge between Geotab’s ecosystem and its partners and customers, focusing on understanding customer needs and developing tailored solutions. The role involves collaboration with various teams to optimize the utilization of Geotab's technology and drive customer satisfaction.

Responsibilities

• Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions
• Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs
• Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention
• Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience
• Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how
• Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals
• Assess and analyze partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary
• Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product
• Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures

Skills

• 3 - 5 years of experience in Solutions Engineering, Sales Engineering, Engineering Support, or Software Development
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field
• Equivalent combination of education and/or work experience in related field may be substituted
• Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles
• Technical knowledge and understanding of telematics, IoT, APIs, and related technologies
• Experience with programming languages, such as Python, SQL, Java, or C#, and experience with API integrations is a benefit
• Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce is an asset
• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions
• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support
• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences
• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service
• Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands
• Ability to utilize market trends and a desire to drive revenue growth
• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
• Ability to travel up to 20% of the time
• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI preferred
• Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities

Benefits

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program
• The above are offered to full-time permanent employees only
• At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work.
• Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working.
• The health and safety of employees are a top priority.
• We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings.

Company Overview