FHA Mortgage Servicing Representative

Job Description

Job Description FHA Mortgage Servicing Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures. - Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests. - Follow standard operating procedures for various topics, systems, and contact channels. - Document all of your contacts in a database - Keep up to date on FHA mortgage processes and procedures Qualifications: - The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients. - Excellent time management skills and dependability. - Strong verbal and written communication skills. - High School diploma or GED. - At least two years mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience. - Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation. Ideally, you will also have: - Contact Center experience (omnichannel). - Bilingual (Spanish/English), verbal and written. - FHA knowledge/experience Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Phone: +1 (888) 680-5916 Email: [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Required qualifications:

• At least two years mortgage servicing work history
• An additional year of customer service or contact center experience
• Ability to obtain a Public Trust Security clearance
• Strong verbal and written communication skills
• Excellent time management skills and dependability
• Capability to navigate multiple computer systems and applications

Desired qualifications:

• Contact Center experience (omnichannel)
• Bilingual (Spanish/English), verbal and written
• FHA knowledge/experience

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