Remote Member Benefits Advisor – Customer Service Representative – Full‑Time, Fully Remote After Training, Insurance & Benefits Support

About arenaflex

arenaflex is a leading insurance and benefits marketing partner that collaborates with some of the nation’s most respected associations and organizations. With a legacy spanning more than six decades, arenaflex is dedicated to improving the lives of both the members we serve and the professionals who power our mission. Our focus on veteran and servicemember communities underscores a deep commitment to providing essential coverage when it matters most. As we continue to grow, we are looking for passionate, customer‑centric individuals to join our dynamic team and help shape the future of member benefits.

Why Choose arenaflex?

Working at arenaflex means becoming part of a purpose‑driven organization that values integrity, collaboration, and continuous improvement. We invest in our people through competitive compensation, comprehensive benefits, and a culture that encourages personal and professional growth. Whether you are just starting your career or seeking to advance your expertise, arenaflex offers a supportive environment where your contributions are recognized and rewarded.

Position Overview

The Member Benefits Advisor serves as the frontline ambassador for arenaflex, delivering exceptional service to policyholders, group members, and other customers. This role blends traditional customer service with a consultative approach, helping members understand the value of their insurance and non‑insurance products while ensuring a seamless experience. After an initial 60‑day in‑office training period, the position transitions to a fully remote work arrangement, providing flexibility without sacrificing the collaborative spirit of our team.

Key Responsibilities

• Answer incoming, non‑complex service calls from policyholders, group members, and other stakeholders with courtesy, professionalism, and adherence to arenaflex’s quality standards.
• Accurately update and maintain billing, eligibility, and member information across all required administrative systems.
• Process and fulfill customer requests in line with established policies, ensuring compliance and timeliness.
• Stay current on policy changes, product updates, and active offers to provide accurate information and recommendations.
• Share success stories, customer feedback, and innovative ideas with teammates to drive continuous improvement and elevate the overall member experience.
• Identify soft‑sales opportunities by educating members on additional benefits that may enhance their coverage.
• Collaborate with cross‑functional teams on special projects, process enhancements, and training initiatives as assigned.

Essential Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum two years of customer service experience, preferably in a high‑volume call‑center environment.
• Demonstrated ability to handle high‑volume inbound calls while maintaining composure and delivering consistent, high‑quality service.
• Strong knowledge of basic customer service principles and best practices.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).

Preferred Qualifications

• Prior experience in insurance claims or benefits administration, which may qualify candidates for a Level II position after successful training.
• Familiarity with insurance terminology, policy structures, and member eligibility concepts.
• Experience using customer relationship management (CRM) or call‑center software platforms.
• Additional certifications or coursework related to customer service, communications, or insurance.

Core Skills & Competencies

• Communication: Excellent verbal, written, and interpersonal skills; ability to convey complex information in a clear, friendly manner.
• Problem‑Solving: Ability to quickly assess issues, identify root causes, and provide effective resolutions.
• Attention to Detail: Precise data entry and meticulous record‑keeping to ensure accurate member information.
• Adaptability: Thrive in a fast‑paced, evolving environment; comfortable with shifting priorities and new processes.
• Team Orientation: Collaborative mindset with a willingness to share knowledge and support colleagues.
• Emotional Resilience: Maintain composure under pressure, de‑escalate tense situations, and turn challenging interactions into positive outcomes.

Career Development & Learning Opportunities

arenaflex is committed to your growth. As a Member Benefits Advisor, you will have access to:

• Comprehensive onboarding and ongoing training programs designed to deepen your insurance knowledge and customer‑service expertise.
• Mentorship from seasoned professionals who can guide you toward advanced roles such as Claims Specialist, Team Lead, or Operations Analyst.
• Opportunities to cross‑train in related departments, expanding your skill set and positioning you for internal mobility.
• Regular performance feedback and career‑path planning sessions to help you set and achieve long‑term goals.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $18.00 plus a robust benefits package designed to support your health, financial security, and overall well‑being.

• Health Coverage: Medical, dental, and vision plans with in‑network mental health, reproductive health, chiropractic, and massage therapy options.
• Retirement Savings: 401(k) with a 100% company match up to 3% of your annual salary and an additional 50% match on the next 2%.
• Life & Disability: Fully covered life insurance, accidental death & dismemberment coverage, short‑term and long‑term disability protection.
• Wellness Benefits: $250 wellness stipend, pre‑funded optional FSA, and access to employee assistance programs.
• Paid Time Off: 10 vacation days in the first year, with incremental accrual each subsequent year; 13 paid holidays annually.
• Remote Work Flexibility: After completing the initial training period, you will work from the comfort of your home, enjoying a balanced work‑life integration.

Work Environment & Culture at arenaflex

Our culture is built on respect, inclusion, and a shared purpose to serve those who serve our nation. Even though the role becomes fully remote, arenaflex maintains a vibrant, connected community through:

• Regular virtual team huddles, coffee chats, and collaborative platforms that keep you engaged with peers and leadership.
• Recognition programs that celebrate outstanding customer service, innovative ideas, and teamwork.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Employee resource groups focused on veteran support, wellness, and professional development.

How to Apply

If you are ready to make a meaningful impact, deliver exceptional service, and grow your career with a purpose‑driven organization, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, your dedication to helping members navigate their benefits translates into real‑world difference for families across the country. Become part of a team that values your expertise, invests in your future, and celebrates your successes. Apply now and help us continue a 66‑year tradition of service, innovation, and excellence.