Experienced EdTech Customer Success Representative for Higher Education Solutions - Remote Opportunity in San Antonio, Texas

Introduction to arenaflex Imagine being part of a dynamic team that makes a tangible impact on the lives of educators and learners worldwide. At arenaflex, our Customer Success team is dedicated to fostering meaningful relationships that drive positive change. As a leader in the EdTech industry, we're passionate about empowering educational institutions to achieve their goals. Our mission is to inspire learners and make a lasting difference in the world of education. Job Overview We're seeking a highly motivated and experienced EdTech Customer Success Representative to join our team in San Antonio, Texas. As a trusted advisor to faculty at higher educational institutions, you will play a vital role in driving product adoption, retention, and revenue growth. This is a full-remote opportunity, offering the flexibility to work from anywhere in the United States, with a focus on the San Antonio territory.

Key Responsibilities

• Leverage arenaflex's existing customer base to grow digital users through account expansion, including upselling and cross-selling.
• Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets.
• Manage and optimize the sales pipeline using Salesforce and Gainsight to track customer stages, measure pipeline velocity, and perform data mining.
• Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales.
• Build strong relationships with faculty and administrators, becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships.
• Ensure effective implementation and proper use of arenaflex technologies, including delivering sales presentations to a variety of audiences.
• Partner with commercial teams to help drive continued value of arenaflex products.
• Review the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals.
• Prioritize tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals.

Essential Qualifications

• Five plus years of sales or customer success experience, including managing sales pipelines and delivering results on KPIs and quotas.
• Instructional Design experience in Higher Education.
• Instructional experience within Higher Education (professor, lecturer, or TA).
• Work experience in communications, marketing, sales, account management, or customer success capacity.
• A Bachelor's Degree, advanced degree in education or educational technology preferred.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset.
• Ability to troubleshoot technology issues and support digital offerings.
• Comfortable working across multiple departments in a deadline-driven environment.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.

Preferred Qualifications

• Experience working with EdTech solutions and higher education institutions.
• Knowledge of sales and customer success principles, including sales pipeline management and KPI analysis.
• Familiarity with Salesforce and Gainsight or similar CRM and sales analytics tools.
• Strong understanding of the higher education landscape and trends in EdTech.

Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Success Representative, you'll have access to training and development opportunities, including sales and customer success training, product knowledge sessions, and leadership development programs. Our goal is to empower you to succeed and advance in your career, while making a meaningful impact in the world of education. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer-centricity. Our team is passionate about making a difference in the lives of educators and learners, and we're committed to creating a work environment that is supportive, inclusive, and fun. As a remote employee, you'll be part of a distributed team that is connected through technology and shared goals. We believe in work-life balance and offer flexible working arrangements to help you achieve your personal and professional goals. Compensation and Benefits arenaflex offers a competitive compensation package, including a base salary range of $60,000 - $76,000 annually, depending on ex Apply To This Job