Senior Remote Customer Service Representative – Healthcare Claims Support (CST/MST) – arenaflex

About arenaflex

arenaflex is a global leader in health‑focused technology and services, dedicated to improving the lives of millions by connecting patients, providers, and payers through innovative digital solutions. Our mission is to make the health system work better for everyone, championing health equity, sustainability, and inclusive care. As part of a diverse, forward‑thinking organization, you will join a community that values collaboration, continuous learning, and the power of technology to drive meaningful health outcomes.

Why This Role Matters

In the rapidly evolving world of health insurance, accurate and compassionate claim processing is the backbone of patient satisfaction and provider trust. As a Senior Remote Customer Service Representative at arenaflex, you will be the first point of contact for healthcare providers seeking clarification, authorization, and resolution of claim‑related inquiries. Your expertise will directly influence the speed and quality of care delivery, ensuring that providers receive the information they need to serve patients efficiently.

Key Responsibilities

• Review and research incoming healthcare claim calls from providers—including physicians, clinics, and ancillary services—by navigating multiple internal systems and external platforms.
• Verify claim data such as pricing, prior authorizations, benefit eligibility, and coding accuracy to support timely processing.
• Ask targeted, open‑ended questions and actively listen to uncover the root cause of each inquiry, documenting all relevant details in the appropriate arenaflex systems.
• Communicate clearly and empathetically with providers, translating complex policy language into simple, actionable guidance.
• Collaborate with cross‑functional teams—including underwriting, clinical, and IT—to resolve escalated issues and close knowledge gaps.
• Meet and exceed performance metrics for efficiency, accuracy, quality, and attendance, while maintaining a high level of professionalism.
• Participate in ongoing training sessions, share best practices, and mentor newer team members to foster a culture of continuous improvement.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Minimum age of 18 years.
• Proven ability to operate Windows‑based PC applications and quickly master new, complex software platforms.
• Availability to work full‑time, Monday‑Friday, 8:30 am – 5:00 pm CST (or MST), with flexibility for occasional overtime based on business needs.

Preferred Qualifications

• At least one year of experience in a customer‑service, administrative, or clerical role where phone and computer usage were primary responsibilities.
• Direct exposure to the healthcare industry, such as prior work with medical billing, claims processing, or provider relations.
• Familiarity with health‑plan terminology, prior authorization processes, and basic medical coding concepts.

Telecommuting Requirements

• Residence within the Central (CST) or Mountain (MST) time zones.
• Secure, dedicated home workspace that is separate from living areas and ensures privacy of sensitive information.
• High‑speed internet connection that meets arenaflex’s standards for reliability and speed.
• Commitment to safeguarding all company‑sensitive documents and data in accordance with arenaflex’s security policies.

Core Soft Skills & Competencies

• Empathy & De‑escalation: Ability to calm frustrated callers, understand their concerns, and respond with compassion.
• Multitasking: Proficiency in handling simultaneous calls while navigating multiple software applications without sacrificing accuracy.
• Organizational Discipline: Strong focus on detail‑oriented, repetitive tasks while maintaining high productivity.
• Problem‑Solving: Independent research skills using diverse information sources to resolve complex claim issues.
• Communication: Clear, concise verbal and written communication tailored to a variety of provider audiences.

Career Growth & Development

At arenaflex, we view every role as a stepping stone toward broader career aspirations. As a senior representative, you will have access to:

• Five weeks of structured, on‑the‑job training designed to deepen your knowledge of claim adjudication, policy interpretation, and advanced system navigation.
• Continuous learning opportunities, including webinars, certifications, and mentorship programs that prepare you for leadership or specialist tracks.
• Clear career pathways toward roles such as Claims Analyst, Provider Relations Specialist, Operations Supervisor, or even Product Development positions within our technology teams.
• Regular performance reviews that provide actionable feedback, goal setting, and recognition for high achievers.

Compensation, Perks & Benefits

While exact compensation details will be discussed during the interview process, arenaflex offers a competitive salary package complemented by a comprehensive benefits suite, including:

• Medical, dental, and vision coverage with flexible spending accounts.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and sick leave.
• Wellness programs, mental‑health resources, and employee assistance services.
• Technology stipend to support your home office setup, including ergonomic equipment and high‑speed internet reimbursement.
• Recognition programs that celebrate individual and team achievements through bonuses, awards, and career advancement opportunities.

Work Environment & Culture at arenaflex

Our remote workforce thrives on a culture of inclusion, collaboration, and purpose. Key cultural pillars include:

• Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We celebrate differences and ensure every voice is heard, regardless of race, gender, sexual orientation, age, or background.
• Community Impact: Employees contribute to initiatives that address health disparities, environmental sustainability, and community wellness.
• Innovation Mindset: We encourage creative problem‑solving and provide platforms for employees to share ideas that shape the future of health technology.
• Transparent Communication: Regular town halls, leadership updates, and open‑door policies keep everyone aligned with our mission and strategic goals.
• Supportive Leadership: Managers act as coaches, offering guidance, resources, and mentorship to help you succeed.

Application Process & Next Steps

If you are passionate about delivering exceptional service to healthcare providers, thrive in a remote setting, and want to be part of a purpose‑driven organization, we invite you to apply. The selection process includes an initial screening, a virtual interview, and a brief skills assessment to ensure a mutual fit.

Take the next step toward a rewarding career with arenaflex. Join us in advancing health equity, improving outcomes, and shaping the future of digital health.

Ready to Join arenaflex?

Click the link below to submit your application and start your journey with a company that values your talent, your growth, and your impact on the world.

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