Experienced Technical Consultant – Customer Onboarding Specialist for CAD & BIM Solutions (Remote, US-Based)

About arenaflex

At arenaflex, we believe that exceptional software deserves exceptional guidance. For decades, we have been at the forefront of digital transformation in the Architecture, Engineering, and Construction (AEC) industry, empowering engineers, detailers, fabricators, and project teams to bring ambitious designs to life. Our portfolio of CAD and BIM solutions helps organizations across the globe plan, design, and construct the built environment with greater precision, collaboration, and confidence.

As a recognized leader in BIM project delivery, arenaflex partners with customers ranging from small specialty firms to multinational engineering enterprises. We are deeply committed to innovation, professional growth, and creating remarkable customer experiences at every stage of the user journey. Our team operates in a unique sweet spot: the agility and camaraderie of a focused group of specialists, combined with the reach and resources of a global organization. This combination allows every Technical Consultant at arenaflex to make a meaningful, visible impact on customer success.

Our culture is built on curiosity, teaching, and the relentless pursuit of customer advocacy. We celebrate diversity in all its forms and are proud to be an equal opportunity employer. Decisions at arenaflex are made without bias regarding race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected classification. If you are passionate about helping professionals master transformative technology, arenaflex is where your expertise becomes impact.

Position Overview

arenaflex is hiring an experienced Technical Consultant – Customer Onboarding Specialist to support the successful adoption of our CAD and BIM software solutions. This remote role is available to candidates based anywhere in the United States, with a preference for individuals located near Lincoln, Nebraska. As a Technical Consultant, you will be the trusted advisor who guides new arenaflex customers from their very first interaction through confident, expert-level daily use of our platform.

You will blend deep AEC industry knowledge, exceptional teaching ability, and strong customer relationship skills to create onboarding experiences that are memorable, effective, and inspiring. If you have ever experienced the joy of mastering a powerful software tool with the help of a skilled mentor, this is your opportunity to become that mentor for thousands of professionals across the AEC industry.

Key Responsibilities

The Technical Consultant at arenaflex performs a dynamic mix of training, consulting, content development, and customer success work. Your core responsibilities will include:

• Customer Onboarding Leadership: Guide new arenaflex customers through the full onboarding journey, from initial purchase and implementation to confident everyday use of our CAD and BIM solutions.
• Learning Content Development: Create, refine, and maintain a robust library of educational materials, including written guides, video tutorials, on-demand courses, and live training collateral that supports both novice and experienced users.
• Live Instruction and Training Delivery: Conduct engaging live training sessions, workshops, and webinars that empower customers to master essential features and advanced workflows within our software.
• AEC Industry Expertise: Apply current and emerging practices in the Architecture, Engineering, and Construction industry to advise customers, whether they are just beginning their BIM journey or are seasoned professionals seeking to elevate their project delivery.
• Customer Relationship Management: Build long-term, trust-based relationships with customer organizations, acting as a strategic advisor who helps them derive maximum value from arenaflex solutions.
• Needs Analysis and Product Feedback: Leverage deep knowledge of CAD and BIM software applications to understand customer requirements, identify common challenges, and communicate actionable insights to our product and engineering teams.
• BIM Strategy Advisory: Partner with clients to develop and refine their BIM project delivery strategies, ensuring that arenaflex tools are fully integrated into their workflows and business objectives.
• Cross-Functional Collaboration: Work closely with sales, product, support, and engineering teams to ensure a seamless customer experience and continuous improvement of our onboarding programs.
• Mentorship and Community Building: Help foster a community of practice among arenaflex customers, encouraging peer learning and shared best practices across the AEC ecosystem.

Essential Qualifications

To thrive in this role at arenaflex, candidates should bring a combination of technical depth, instructional skill, and customer focus. The essential qualifications include:

• AEC Industry Knowledge: Demonstrated understanding of current and emerging practices in the Architecture, Engineering, and Construction industry, with practical experience supporting customers in BIM project delivery.
• Onboarding Expertise: Deep, hands-on knowledge of the customer onboarding process and the milestones required for an individual to progress from novice to subject matter expert.
• Training and Teaching Skill: Proven ability to teach and train others, including comfort with live instruction as well as the development of high-quality materials for on-demand learning.
• CAD and BIM Proficiency: Strong working knowledge of CAD and BIM software applications, with the ability to translate complex technical concepts into clear, approachable instruction.
• Relationship Building: Exceptional interpersonal and communication skills, with a track record of developing trusted customer relationships and advising organizations on deriving value from software investments.
• Self-Directed Remote Work: The discipline, organization, and communication habits needed to succeed in a remote, US-based role, including comfort with virtual collaboration tools.

Preferred Qualifications

While not strictly required, the following qualifications will help candidates stand out and accelerate their impact at arenaflex:

• Prior experience as a Technical Consultant, Customer Success Manager, Implementation Specialist, or similar customer-facing technical role in the AEC software industry.
• Formal teaching, training, or instructional design experience, including the creation of structured curricula and learning assessments.
• Familiarity with steel, concrete, or MEP detailing workflows and the day-to-day challenges faced by detailers and fabricators.
• Experience supporting customers through major software transformations, migrations, or enterprise rollouts.
• Fluency with modern learning technologies such as learning management systems, screen recording tools, and webinar platforms.
• Bachelor's degree in Architecture, Engineering, Construction Management, Education, or a related field, or equivalent practical experience.

Skills and Competencies for Success

Success in this role at arenaflex requires a blend of technical, instructional, and interpersonal strengths. The most effective Technical Consultants consistently demonstrate:

• Clear, Engaging Communication: The ability to explain complex technical concepts in plain, energizing language that resonates with both beginners and advanced practitioners.
• Empathy and Patience: A genuine desire to understand each customer's starting point, learning style, and ultimate goals.
• Adaptability: Comfort adjusting instruction in real time based on customer questions, skill levels, and evolving project requirements.
• Curiosity and Continuous Learning: A commitment to staying current on AEC trends, BIM standards, and the evolving capabilities of arenaflex software.
• Problem-Solving Mindset: The resourcefulness to diagnose challenges, propose solutions, and guide customers to successful outcomes.
• Ownership and Accountability: A proactive approach to managing customer relationships, content pipelines, and personal development goals.

Career Growth and Learning Benefits

At arenaflex, your growth is our growth. We invest in our people through structured development opportunities, including:

• Mentorship from seasoned AEC industry veterans and technical leaders.
• Access to advanced training programs, certifications, and conferences across the CAD and BIM landscape.
• Defined career pathways that can progress into senior consulting, customer success leadership, product specialization, or technical evangelism.
• Cross-functional exposure to product management, sales engineering, and software development teams.
• A culture that encourages experimentation, internal knowledge sharing, and continuous improvement.

Work Environment and Company Culture

The arenaflex work environment offers all the advantages of a close-knit team where you get to know your colleagues, paired with the stability and reach of a global organization. Our culture is built on collaboration, mutual respect, and a shared mission to help our customers succeed. Team members enjoy flexible time-off policies that allow them to recharge and bring their best selves to work each day. We believe that great customer experiences begin with great employee experiences, and we put that belief into practice every day.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package designed to support the health, financial security, and personal well-being of every team member. Benefits typically include:

• Competitive base salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance coverage.
• Company-matched retirement savings plans to help you plan for the future.
• Life insurance and disability coverage for peace of mind.
• Flexible time-off policies that respect work-life balance.
• Remote work flexibility with the resources needed to thrive from a home office.
• Professional development budgets to support continuous learning.

How to Apply

If you are an AEC industry professional who lights up when teaching others, thrives on building customer relationships, and is excited by the challenge of helping engineers, detailers, and fabricators unlock the full power of BIM, arenaflex wants to hear from you. Bring your expertise, your curiosity, and your passion for customer success, and join us in shaping the future of digital construction. Apply today and help us create the kind of onboarding experience you have always wished existed: one that turns first-time users into confident, lifelong advocates of arenaflex technology.