Vice President, India Operations & Delivery (Remote, India Based)
Since 1994, Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the BPO (Business Process Outsourcing) industry. Owned by Warburg Pincus, one of the world's largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing... the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values: Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities The Vice President, India Operations and Delivery is a dynamic and agile CX leader responsible for setting up & boosting our presence in India & will report directly to the COO. The Leader will build and foster key relationships throughout the country while providing thought leadership to support our rapidly growing client base and gig network. They are also responsible for building a world class, high performing team that fosters a culture of excellence supporting Arise's Vision and Values. Responsibilities Establish our presence and represent Arise in India Find strategies to increase brand awareness and promote Arise Establish relationships with governmental agencies and third-party vendors Find strategies for efficiently sourcing high-quality sole traders/gig workers Build and lead growing team of professionals throughout country Ensure high engagement from team and alignment through effective communication Work closely with COO and other leaders to set up best practices, standard operating procedures, and KPIs (Key Performance Indicators) Drive strategy, alignment and execution on key initiatives Manage and report on operational metrics Manage P&L for country Aid business development team in finding new ways that Arise can garner more business or more applications from the client Support the business development team in crafting innovative programs and value propositions Perform other duties as assigned Qualifications / Expectations Must have ability to work independently in a fast-paced environment Bachelor's degree required, graduate degree a plus 10-15 years of professional experience 5+ years of management experience BPO and CX experience required Experience building and developing a large team Experience working with global teams Entrepreneurial mindset with business hunting experience Experience managing full P&L with ability to drive efficiencies in order to improve margin and revenue Proven experience managing client relationships and growing company's footprint in a new region Knowledge of local laws, price points, and labor market trends Understanding of local labor laws and government protocols Proficient in MS Office This position requires some travel When smart, creative and passionate people get together, the results are astounding and the opportunities limitless. Achieve your potential at Arise. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Apply Job!