Experienced Cargo Operations & Customer Service Agent – Los Angeles International Airport (LAX) Ground Operations

Launch Your Aviation Career as a Cargo Operations & Customer Service Agent at arenaflex – LAX Station

The global aviation industry moves the world, and at arenaflex, we believe every package, parcel, and piece of freight tells a story. Behind every successful shipment is a dedicated team of professionals who ensure that cargo reaches its destination safely, on time, and with the care it deserves. As one of the most respected names in air transportation, arenaflex is expanding our footprint at Los Angeles International Airport (LAX), one of the busiest cargo gateways in North America. We are seeking motivated, service-driven individuals to join our team as Cargo Operations & Customer Service Agents. This is your opportunity to begin a meaningful career with a company that invests in your growth, rewards your dedication, and gives you a front-row seat to the fascinating world of aviation logistics.

If you thrive in a fast-paced environment, love interacting with people, and want to be part of a team that genuinely values safety, integrity, and service excellence, this role could be the perfect launchpad for your future. Whether you are a recent graduate, a career changer, or someone looking to step into the aviation industry for the first time, arenaflex welcomes your energy, ambition, and commitment to excellence.

Position Overview: The Heart of Cargo Operations at arenaflex

As a Cargo Operations & Customer Service Agent at arenaflex's LAX station, you will serve as the face and voice of our cargo division. Every interaction you have—whether greeting a shipper at our counter, answering a phone call from a logistics coordinator, or guiding a customer through complex freight documentation—directly shapes the reputation of arenaflex in the global marketplace. This is far more than a typical customer service role; it is a dynamic blend of operational coordination, problem-solving, sales support, and customer engagement that happens at the intersection of aviation and commerce.

This position is classified as entry-level within our career progression framework at arenaflex, meaning we are specifically looking for individuals who are eager to learn, willing to be mentored, and ready to grow into long-term careers within the organization. Our leadership team at LAX is deeply committed to professional development, and we provide structured mentorship designed to help you build the knowledge, confidence, and skills needed to advance within arenaflex's extensive career pathways.

Core Responsibilities of the Cargo Operations & Customer Service Agent

As a key member of our LAX ground operations team, your day-to-day responsibilities will include a diverse range of customer-facing and operational duties:

• Customer Interaction & Service Excellence: Serve as the primary point of contact for customers arriving at arenaflex's LAX cargo facility, providing warm, knowledgeable, and efficient service both in person and over the phone. You will handle inquiries about shipping rates, transit times, flight schedules, customs documentation, and freight handling procedures with professionalism and accuracy.
• Cargo Acceptance & Documentation: Process inbound and outbound cargo shipments using arenaflex's proprietary tracking and reservation systems. This includes verifying air waybills, checking freight dimensions and weights, applying correct labeling, and ensuring compliance with all hazardous materials regulations and airline-specific policies.
• Operational Coordination: Work closely with ramp agents, flight crews, and warehouse personnel to coordinate the smooth flow of cargo through the LAX facility. Monitor flight schedules, adjust priorities based on departure and arrival times, and communicate any service disruptions promptly to affected customers.
• Issue Resolution & Problem Solving: Investigate and resolve customer concerns related to lost, delayed, or damaged shipments. Process claims, provide timely updates, and escalate complex issues to supervisors when appropriate. Your ability to turn a frustrated customer into a loyal advocate is one of the most valued skills at arenaflex.
• Sales & Revenue Support: Identify opportunities to upsell arenaflex cargo services, including priority handling, specialized shipping solutions, and premium delivery options. Meet individual and team sales targets while maintaining our standard of service excellence.
• Safety & Security Compliance: Adhere strictly to all aviation security regulations established by the TSA, FAA, and arenaflex internal policies. Conduct security screenings of cargo when required, monitor access points, and report any suspicious activity immediately.
• Data Entry & System Management: Maintain accurate records of all transactions in our digital cargo management platforms. Generate reports, track key performance indicators, and ensure data integrity across all customer interactions.
• Team Collaboration: Participate actively in daily team huddles, training sessions, and operational briefings. Support your colleagues during peak periods and contribute to a positive, inclusive workplace culture that reflects arenaflex's core values.

Essential Qualifications: What You Need to Succeed at arenaflex

We believe that great careers start with the right foundation. To be considered for the Cargo Operations & Customer Service Agent position at arenaflex's LAX station, candidates must meet the following minimum requirements:

• Educational Background: Possession of a high school diploma, GED, or equivalent certification is required. Additional coursework or training in logistics, aviation, supply chain management, or customer service is a welcome bonus.
• Age & Work Authorization: Must be at least 18 years of age and legally authorized to work in the United States. arenaflex is unable to sponsor employment visas for this position at this time.
• Driver's License: A valid driver's license is required, as some duties may involve moving vehicles or equipment within the secure airport perimeter.
• Digital Literacy: Basic proficiency with computers, tablets, and standard office software is essential. You'll be working with multiple digital platforms throughout your shift, including reservation systems, email, and internal communication tools.
• Physical Capability: The role requires the ability to frequently lift, carry, push, or pull items weighing up to 50 pounds. You must also pass a Physical Ability Test (PAT) that assesses your fitness for the demands of the role, including lifting, bending, climbing, and standing for extended periods.
• Safety Commitment: A steadfast commitment to prioritizing the safety and security of yourself, your colleagues, our customers, and all personal data is non-negotiable at arenaflex.
• Personal Protective Equipment (PPE) Compliance: Must be willing and able to wear company-approved PPE, including hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high-visibility safety apparel. Reasonable accommodations are available for qualified individuals.
• Inclusivity & Diversity: A genuine appreciation for diverse perspectives, backgrounds, and ways of thinking. At arenaflex, we believe that embracing what makes each of us unique makes our team stronger.

Preferred Qualifications: What Will Give You a Competitive Edge

While we welcome candidates from all backgrounds, the following qualifications will help you stand out as an applicant and accelerate your ramp-up period at arenaflex:

• Prior Cargo, Freight, or Warehouse Experience: Previous hands-on experience in cargo operations, freight forwarding, logistics, or warehouse environments is highly valued and will help you hit the ground running.
• Typing & Computer Skills: Strong typing speed and accuracy, combined with comfort navigating multiple software platforms simultaneously, will set you apart. Experience with cargo management systems, reservation platforms, or CRM tools is particularly beneficial.
• Aviation Industry Familiarity: Any prior exposure to airline operations, airport environments, or aviation customer service is a significant plus.
• Multilingual Abilities: Proficiency in additional languages—especially Spanish, Mandarin, Korean, or other languages commonly spoken in Southern California's diverse business community—can be a tremendous asset in serving our global customer base.

Work Schedule & Operational Realities

Aviation is a 24/7 operation, and so is arenaflex. As a Cargo Operations & Customer Service Agent at LAX, your schedule will be determined based on operational needs and may include a variety of shifts ranging from early morning starts to overnight assignments. Each station at arenaflex operates with its own unique flight schedule, so shift assignments will vary based on the specific demands of LAX. New hires can expect to work between 20 and 40 hours per week, with hours generally expanding as your seniority increases. While flexibility is essential, arenaflex is committed to providing as much scheduling predictability as possible and supporting our team members in achieving healthy work-life balance.

Compensation & Comprehensive Benefits Package at arenaflex

At arenaflex, we believe that taking care of our people is the foundation of taking care of our business. The starting pay for Cargo Operations & Customer Service Agents at our Los Angeles, CA location is $24.73 per hour, with regular performance-based pay increases that continue progressively through 10.5 years of service. Beyond competitive hourly wages, arenaflex offers one of the most generous benefits packages in the aviation industry:

• Profit Sharing & Performance Incentives: Arenaflex employees share in the company's success through our industry-leading profit-sharing program and performance-based bonuses that recognize individual and team achievements.
• Retirement Security: A robust 401(k) plan with generous company contributions of up to 9%, helping you build long-term financial security.
• Generous Paid Time Off: Comprehensive PTO offerings including vacation days, holidays, personal time, maternity leave, and parental leave to support every chapter of your life.
• Health & Wellness Benefits: Full medical, dental, and vision coverage, plus short-term and long-term disability insurance, and life insurance benefits for peace of mind.
• Family Care Support: Innovative programs including fertility support, surrogacy and adoption assistance, lactation support, subsidized backup childcare, and resources designed to help employees caring for loved ones at all life stages.
• Holistic Wellbeing Programs: Comprehensive support for your physical, emotional, social, and financial health, including free financial coaching, mental health resources, and a confidential employee assistance program available to you and your household members.
• Travel Privileges: Exclusive domestic and international space-available flight privileges for employees and eligible family members, allowing you to explore the world at a fraction of the cost.
• Career Development: Structured career development programs designed to help you achieve your long-term professional goals, including mentorship, tuition assistance, leadership training, and clear pathways for advancement within arenaflex.
• Community Engagement: Opportunities to participate in worldwide partnerships focused on community service, sustainability initiatives, and innovative projects aimed at reducing our industry's environmental footprint.
• Inclusion & Connection: Arenaflex Business Resource Groups that connect employees with shared interests, promote inclusion, provide diverse perspectives, and help implement innovative strategies across the organization.
• Recognition & Rewards: Our "Unstoppable Together" platform celebrates employees who exemplify arenaflex's values through peer-to-peer recognition and meaningful awards.
• Discounts & Special Savings: Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare options.

Why arenaflex? Our Culture & Values

At arenaflex, our culture is rooted in a shared dedication to living our core values—Care, Integrity, Resilience, Servant Leadership, and Teamwork—every single day, in everything we do. We believe that our people are our greatest competitive advantage, and we invest accordingly. When you join arenaflex, you are not just taking a job; you are joining a community of professionals who support one another's growth, celebrate each other's successes, and work together to achieve extraordinary outcomes. Our leadership team operates under a servant leadership philosophy, meaning we exist to serve and empower our frontline team members so they can deliver exceptional service to our customers. This isn't just corporate rhetoric at arenaflex—it's the foundation of how we operate every day, from the cargo counter to the executive boardroom.

Career Growth & Advancement Opportunities

One of the most exciting aspects of beginning your career at arenaflex is the breadth of advancement opportunities available to you. Many of our current supervisors, managers, and senior leaders started their careers in entry-level positions just like this one. The Cargo Operations & Customer Service Agent role serves as a launching pad into numerous career pathways, including:

• Cargo Operations Supervisor and Manager roles
• Specialized positions in hazardous materials handling, security, or international freight
• Sales and business development within our cargo division
• Corporate roles in operations, training, customer experience, and human resources
• Cross-functional opportunities at other arenaflex stations across the globe

We provide structured mentorship programs, ongoing professional development, and clear competency frameworks that help you visualize and pursue your career goals within arenaflex.

Join the arenaflex Team at LAX Today

If you are ready to launch a rewarding career with a company that truly invests in your success, arenaflex wants to hear from you. This is more than a job—it is an invitation to join a global family of aviation professionals who care deeply about what they do and who they do it with. Bring your energy, your commitment to service, and your willingness to learn. We will provide the training, mentorship, and opportunities you need to soar.

Don't miss this opportunity to begin an exciting chapter in aviation with arenaflex at Los Angeles International Airport. Apply today and take the first step toward a career that will take you places you have only imagined.

arenaflex is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from candidates of all backgrounds, experiences, and perspectives.