[Remote] Customer Success Advisor, AEC

Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that creates innovative software for various industries. They are seeking a Customer Success Advisor to collaborate with teams and help customers realize the value of Autodesk solutions, while also enhancing customer satisfaction and loyalty.

Responsibilities

• Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
• Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations

Skills

• Strong business acumen
• Curiosity mindset
• Ability to quickly identify customer needs
• Build strong customer relationships through proactive outreach and engagement
• Establish and execute advanced onboarding and adoption strategies
• Identify and engage at-risk accounts using strong discovery and consultative skills
• Collaborate cross-functionally with Sales, Channel Partners, Support, and Services
• Deliver a high-quality experience that deepens customer satisfaction and loyalty
• Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
• 4–7 years in Customer Success, Account Management, or a related customer-facing role
• Proven track record of working independently while driving measurable impact
• Experience navigating complex, cross-functional collaboration with internal and external stakeholders
• Proficiency in Salesforce or similar CRM systems
• Experience with SaaS, cloud-based software, or subscription business models
• Familiarity with Autodesk customer industries (AEC, MFG, M&E)

Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• A comprehensive benefits package

Company Overview

Company H1B Sponsorship