[Remote] Solutions Consultant - PMS

Note: The job is a remote job and is open to candidates in USA. Agilysys is a leading provider of hospitality technology software solutions, and they are seeking a Solutions Consultant to lead complex client implementations. This role involves managing project scope, collaborating with customers on system configurations, and ensuring successful delivery of projects to enhance client satisfaction and operational alignment.

Responsibilities

• Serve as the primary point of contact for complex client projects, ensuring successful delivery from initiation through completion
• Define, manage, and control project scope, ensuring all stakeholders are aligned on deliverables, timelines, and milestones
• Collaborate with customers to gather operational requirements and design system configurations that maximize efficiency and product capabilities
• Lead onsite teams by developing detailed schedules and directing internal and external resources to meet project objectives
• Identify and mitigate project risks, developing escalation plans and driving resolution of issues impacting scope, timeline, or customer satisfaction
• Install, configure, test, and validate system solutions to ensure operational consistency and production readiness
• Manage data conversion and reconciliation processes to ensure data integrity throughout implementation
• Troubleshoot and resolve software issues, providing both tactical and strategic solutions
• Collaborate with internal teams to drive product improvements and enhance implementation processes based on client feedback
• Ensure comprehensive project documentation is completed and transitioned to support teams for ongoing client success

Skills

• Bachelor's degree in a related field or equivalent combination of education and experience
• 5–7 years of experience in system implementation, consulting, or hospitality technology environments
• Experience with hospitality systems such as Property Management Systems (PMS), Point of Sale (POS), inventory/procurement systems, or related technologies
• Strong understanding of business operations and accounting practices
• Proven experience managing complex project implementation lifecycles
• Willingness and ability to travel extensively (up to 90%), including domestic and international travel
• Strong project management and organizational skills
• Excellent problem-solving and analytical abilities
• Effective communication skills with the ability to engage both technical and non-technical stakeholders
• Ability to manage multiple priorities and adapt to changing project demands
• Strong customer service orientation and commitment to client success
• Proficiency in Microsoft Office tools (including PowerPoint and Visio)
• Ability to work independently with a high degree of initiative
• Collaboration and teamwork across cross-functional groups
• Highly customer-focused with a commitment to delivering exceptional results
• Strong sense of ownership and accountability
• Resilient and able to perform under pressure in dynamic environments
• Proactive and solution-oriented mindset
• Adaptable and comfortable with ambiguity and evolving project needs
• Team-oriented with strong interpersonal skills
• Driven to exceed expectations and continuously improve processes

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