[Remote] Senior Account Manager

Note: The job is a remote job and is open to candidates in USA. Vidmob is the creative data company that leverages scoring software and analytics to enhance creative effectiveness for major marketers and agencies. They are seeking a strategic and customer-focused Senior Account Manager to oversee enterprise client relationships, drive product adoption, and contribute to revenue growth through effective account management and strategic planning.

Responsibilities

• Own the end-to-end client relationship: Serve as the primary point of contact for a portfolio of enterprise accounts, building deep, trusted relationships with key stakeholders and ensuring exceptional customer experience throughout the client lifecycle
• Drive strategic account planning: Develop and execute strategic account plans focused on retention, expansion, and revenue growth. Proactively identify, qualify, and develop new upsell, cross-sell, and new use-case opportunities within your portfolio to expand account value
• Maximize product adoption and value realization: Become the expert in product capabilities and customer success best practices. Ensure seamless platform adoption, campaign/solution optimization, and maximum client ROI to drive long-term success and satisfaction
• Deliver data-driven insights: Work hands-on in the Vidmob platform to analyze campaign performance and translate data into compelling stories that demonstrate ROI and guide client strategy. Partner with outsourced analytics support while maintaining direct analytical capabilities and platform fluency
• Conduct strategic business reviews: Lead regular business reviews and executive-level conversations to demonstrate value, showcase ROI, align on strategic objectives, and uncover growth opportunities
• Monitor account health and mitigate risk: Proactively track account health metrics, identify early warning signs, and take action to address concerns before they impact retention or satisfaction
• Support revenue growth: Collaborate closely with Account Executives on expansion opportunities, providing customer insights and supporting the development of proposals. Negotiate contract renewals and expansions in partnership with sales leadership
• Be the voice of the customer: Act as the internal advocate for your clients, gathering and synthesizing feedback to influence product roadmap, go-to-market strategy, and operational improvements. Partner with Product, Marketing, and other teams to ensure customer needs are heard and addressed
• Orchestrate internal resources: Partner with cross-functional teams (AEs, Product, Finance) to deliver comprehensive client solutions and bring in the right expertise at the right time
• Maintain operational excellence: Keep detailed account documentation, track activity and engagement in CRM, and provide accurate health assessments and forecasts to leadership

Skills

• 5-8 years of experience in Account Management, preferably within a SaaS or AdTech environment
• Strong background in the advertising industry, digital media, and enterprise/agency client management
• Proven track record of meeting or exceeding revenue targets through account growth
• Demonstrated ability to identify expansion opportunities and close upsells
• Open to leveraging AI and other emerging tools to work smarter, enhance creativity, and deliver better client outcomes
• Excel at strategic account planning and executive-level communication
• Understand client business objectives and can translate them into solutions that drive measurable impact
• Naturally build trust and credibility with diverse stakeholders, from day-to-day users to C-level executives
• Navigate complex organizations, manage enterprise and agency relationships, and understand different personas' needs
• Deeply empathetic to customer challenges, think creatively about solutions, and are relentless in pursuit of customer success and satisfaction
• Experience negotiating contracts and managing complex sales cycles
• Work effectively with sales leadership to close renewals and expansions
• Use metrics to inform decisions, track account health, and demonstrate impact
• Highly organized and detail-oriented in managing multiple accounts and priorities
• Comfortable with ambiguity, adaptable to change, and ready to roll up your sleeves in a fast-paced, evolving environment

Benefits

• Stock option grant

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