[Remote] IT Administrator (Contractor)
Note: The job is a remote job and is open to candidates in USA. Forma is a company that provides a global lifestyle benefits platform designed to enhance employee benefits programs. They are seeking an IT Administrator to deliver day-to-day IT support, ensuring reliable access to devices and applications while maintaining a high level of end-user satisfaction.
Responsibilities
- Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support
- Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices
- Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines
- Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures
- Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records
- Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)
- Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles
Skills
- Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support
- Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices
- Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines
- Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures
- Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records
- Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records)
- Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles
- 2+ years of IT and troubleshooting experience
- Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle)
- Experience with customer focused communication and problem solving
- Adept at documentation & process adherence
- Excellent time management & prioritization skill
- Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA)
Benefits
- Remote-first working environment
- Work computer
Company Overview
Company H1B Sponsorship