[Remote] Senior Director | Platform API Integration Product Management

Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Platform API Integration product leader to drive the evolution of their AI-powered customer engagement platform, focusing on strategy and execution across core platform capabilities.

Responsibilities

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
• Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs)
• Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities
• Apply AI-assisted development workflows to accelerate execution without compromising quality
• Translate complex, ambiguous problems into clear product direction, architectures, and execution plans
• Engage directly with enterprise customers and GTM teams to validate use cases and outcomes
• Present at customer EBC meetings, providing clarity on platform roadmap vision
• Make decisions grounded in customer impact, system performance, and business outcomes
• Define and build the core AI platform layer that enables downstream AI use cases and product experiences
• Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness
• Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction
• Provide leadership across teams, bringing clarity and structure while maintaining momentum

Skills

• 10+ years of product management experience with significant ownership and leadership responsibility
• Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS)
• 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems
• Proven ability to build and scale a platform from zero-to-one through maturity
• Deep technical fluency, especially in API design, system architecture, and platform tradeoffs
• Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one
• Demonstrated track record of sound judgment and decision-making under ambiguity
• Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging
• Executive presence with the ability to influence across engineering, GTM, and leadership
• High ownership mindset with a bias for action—grounded in outcomes
• Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases
• Understanding of LLMs, orchestration, retrieval, and evaluation concepts
• Ability to translate AI capabilities into reliable, scalable product experiences
• Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience
• Bachelor degree or equivalent experience
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
• Master of Business Administration is preferred

Benefits

• Bonus potential
• Benefits

Company Overview