[Remote] Director, Field Operations & Service Delivery

Note: The job is a remote job and is open to candidates in USA. Fluid2Chip is a specialized technical services practice focused on high-density liquid cooling solutions. The Director of Field Operations & Service Delivery will lead operational efforts, ensuring effective execution, staffing, and performance across the organization while developing processes and infrastructure to support growth.

Responsibilities

• Provide visibility across active engagements — scope, schedule, risks, and priorities
• Ensure projects are progressing as planned and support teams in resolving issues quickly
• Reinforce consistency in delivery standards and execution across engagements
• Act as a central coordination point across a distributed field organization
• Build and implement repeatable processes, operating rhythms, and delivery standards
• Establish playbooks, communication cadences, and escalation paths
• Introduce structure into a fast-growing environment that has historically been less defined
• Continuously improve how work flows across teams and functions
• Contribute to and help drive:
• + Workforce planning and staffing strategy
• + Resource allocation and utilization
• + Backlog visibility and capacity alignment
• + Revenue forecasting and business planning
• Support the development and refinement of operational and financial models tied to growth
• Ensure the business has clear visibility into performance and forward-looking demand
• Own and/or support the operational components of proposals, including:
• + Staffing approach
• + Execution planning
• + Delivery readiness
• Ensure work is properly scoped and aligned with actual delivery capability
• Bring consistency and discipline to how commitments are made
• Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.)
• Support existing owners by improving alignment, visibility, and execution consistency
• Identify gaps, bottlenecks, and risks across the organization and drive solutions
• Ensure decisions across functions align to overall business priorities
• Lead and support a distributed team of field professionals and team leads
• Reinforce accountability, professionalism, and execution discipline
• Conduct regular check-ins to understand performance, surface issues, and remove roadblocks
• Support hiring, onboarding, and development of team members

Skills

• Bachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environments
• PMP or equivalent operational credibility
• Experience in a field-based technical services environment, such as: Commissioning, QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations
• Experience helping build or scale teams, processes, and delivery functions
• Strong operational instincts — ability to bring structure to a growing, evolving business
• Experience working across staffing, utilization, planning, and delivery execution
• Ability to operate across functions without direct ownership of each while driving alignment and accountability
• Experience leading distributed, field-based teams
• Strong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecasting
• Experience contributing to or leading proposal planning and delivery readiness
• Background in high-growth or build-as-you-go environments, where processes and systems are developed over time

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.

Company Overview