[Remote] Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote

Note: The job is a remote job and is open to candidates in USA. Cigna Healthcare is seeking an Account Manager for their Verity Solutions team, focusing on 340B pharmacy programs. The role involves managing client relationships, driving program performance through data analysis, and ensuring compliance while providing exceptional customer support.

Responsibilities

• Manage and grow relationships with a portfolio of pharmacy accounts, serving as the primary contact for 340B program support and performance
• Drive program performance by analyzing financial results, utilization trends, and operational data to deliver actionable insights
• Support purchasing, invoicing, and financial reconciliation activities to ensure accurate and compliant program operations
• Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs
• Identify opportunities for product or service enhancements based on customer feedback and data trends
• Monitor data feeds, system settings, and program metrics to ensure accuracy and optimal system performance
• Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues
• Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations
• Utilize internal tools and platforms to manage account activity, reporting, and documentation
• Continuously build product and system expertise to support evolving client and business needs

Skills

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles
• Strong verbal and written communication skills, including the ability to manage complex client conversations
• Demonstrated ability to analyze data and troubleshoot issues
• Proficiency with Microsoft Office tools, especially Excel
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment
• Strong customer focus with proactive problem-solving skills
• Bachelor's degree (preferred, not required)
• Experience working in pharmacy, healthcare, or 340B environments
• Experience working with financial data, reporting tools, or SaaS platforms
• Ability to work cross-functionally in a matrixed organization

Benefits

• Annual bonus plan
• Medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview