[Remote] Operations Supervisor

Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services, and they are seeking an Operations Supervisor for Building Engineering. This role involves leading daily operations, ensuring safe and efficient service delivery, managing performance metrics, and overseeing staffing and development of technical teams.

Responsibilities

• Lead daily operations for your designated area(s), ensuring safe, efficient, and cost-effective service delivery to clients and building occupants
• You'll provide direct operational support to field teams, track and report performance metrics, and collaborate with fellow Operations Managers to ensure regional consistency
• Your role includes leveraging specialized skills to streamline projects and processes while participating in talent acquisition and onboarding of technical staff
• Communicate owner/landlord processes to engineering teams and contractors performing building infrastructure work
• Identify, implement, and execute updates to policies, procedures, and best practices
• Partner with EH&S and account management to identify safety hazards and ensure safe work environments
• Manage refrigerant purchases and tracking compliance
• Gather and compile data for business reporting requirements
• Track and monitor SLA performance metrics
• Manage work orders and NTE (Not-to-Exceed) approvals in Corrigo system
• Oversee budget planning and forecasting processes
• Direct operations, staffing, performance, and development of technical teams
• Conduct performance reviews and ensure compliance with policies, procedures, and training requirements
• Recruit, interview, and onboard technical staff
• Support special projects and other duties as assigned

Skills

• High School Diploma or equivalent
• Minimum 7 years of technical experience in building engineering with strong expertise in packaged HVAC equipment repair, refrigeration, maintenance, and overall system design and application
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CMMS systems (Corrigo or similar)
• Understanding of HVAC systems, refrigeration principles, and building automation
• Strong organizational and management capabilities
• Excellent interpersonal and supervisory skills with customer service focus
• Strong analytical abilities and attention to detail
• Effective business writing and verbal communication
• Ability to multi-task and work independently or collaboratively
• Adaptable to dynamic work environments and change management
• Valid Driver's License
• Universal EPA Refrigerant Certification
• 8+ years of building engineering operations experience
• Previous management or supervisory experience in commercial real estate or facilities management
• Experience with budget management and financial forecasting
• Trade-specific certifications (HVAC, electrical, plumbing)
• Safety certifications (OSHA 10/30, First Aid/CPR)
• Building operator or facilities management credentials
• Familiarity with JLL systems and processes
• Advanced proficiency in data analysis and reporting tools
• Experience with energy management and sustainability initiatives

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Company Overview