[Remote] Technical Account Manager - Senior Professional

Note: The job is a remote job and is open to candidates in USA. Schneider Electric is an international company that fosters the development of its employees. They are seeking a Technical Account Manager to own the success of strategic clients, ensuring the delivery of high-quality support services and acting as a trusted advisor for their needs.

Responsibilities

• Ensure the high quality and responsive delivery of all committed ESM services to your assigned accounts
• Be familiar with your assigned clients’ architecture, infrastructure and business goals
• Work closely with Support Engineers, Developers, Program Managers, Implementation Specialists, Project Managers and Account Executives
• Responsible for the overall coordination with the client regarding the ESM Program. This may include communication with the client on the status of open issues, software updates and upgrade procedures
• Responsible for testing and diagnosis of issues reported by ESM clients. This may include examination and debugging of custom code developed by Schneider Electric
• Work independently with Support Engineers on open issues to determine circumstances under which issue occurred and testing of fixes until resolved
• Maintain a schedule of planned and active ESM Program tasks for each client
• Work with System Administrators, DBA Team and individual project team members to establish appropriate environments for each client where an ESM Program agreement is in place
• Coordinate with Extended Maintenance Manager and other Technical Account Managers regarding the support needs of individual clients
• Keep open issues up to date
• Interface with Account Executives for lead generation and opportunity identification
• Interface with Support Services, Product Management, and R&D to provide client feedback/insight on product issues, needs and requests
• Produce internal reports for management per various KPIs

Skills

• BA in computer science, engineering, geography, business, management or related discipline
• 3+ years of experience as software project manager or technical account manager in a professional services environment for large, key, strategic accounts
• 3+ years' experience implementing, configuring and documenting enterprise ArcGIS or ArcFM implementations with custom extensions, interfaces, and integrations for electric, gas, water, wastewater or fiber/telecommunications utilities in the U.S
• 3+ years' experience with commercial RDBMS such as Oracle and SQL Server required
• 3+ years experience as a client facing consultant, advisor, project manager, technical account manager, representative, or support engineer
• 1+ year experience leading developers in defect resolution, enhancement requests, or small development projects
• Solid understanding of software development methodologies
• Familiarity with .NET and C# development standards, environments, practices and processes
• Ability to instill confidence, gain trust, look at requests for new/different work as opportunities, embrace client requirements and be passionate about finding solutions to meet and exceed client expectations
• A selfless attitude of servant leadership and a passion for making our clients successful
• Ability to develop lasting relationships with clients and partners
• A focus on teamwork, and making your teammates successful
• Strong foundation in technical writing
• Strong, proven skills in organization, coordination, time management, prioritization, presentation and communication
• Excellent interpersonal, written, and oral communication skills and an ability to multitask
• Travel: 20%-50%
• Experience in business development and solution selling desired
• Proficiency with: Microsoft Office Suite of tools / applications; nice to have: EBSuite, JIRA or other case ticketing system, Jive Software, SAP travel/expense, Vision

Benefits

• Medical (with member reward points)
• Dental
• Vision
• Basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• Base salary
• Incentives
• Company share ownership
• 401(k) with match
• Performance discussions
• Global opportunities
• The Schneider Career Hub
• Learning platforms like Coursera
• Volunteer leave
• Programs with the Schneider Electric Foundation
• Youth education initiatives
• Military leave benefits

Company Overview

Company H1B Sponsorship