[Remote] ServiceNow ITAM Business Process Consultant (358)

Note: The job is a remote job and is open to candidates in USA. iTech AG is seeking an experienced IT Asset Management (ITAM) Business Process Consultant to participate in the delivery of an ITAM implementation initiative. This role involves driving implementation, aligning stakeholders, and ensuring high-quality outputs that enable the deployment of ITAM processes and governance.

Responsibilities

• Establish and manage engagement governance, cadence, and reporting
• Build strong relationships with client leadership and key ITAM stakeholders across the organization
• Lead executive communications, including steering committees and status reporting
• Facilitate workshops to capture:
• Current-state asset management processes (hardware, software, lifecycle management)
• Variations across teams and departments (operational, data, compliance)
• Pain points, gaps, and optimization opportunities
• Define future-state ITAM process frameworks aligned to target platform and tooling capabilities
• Develop standardization and harmonization recommendations across asset classes and business units
• Coordinate across diverse stakeholders including:
• IT operations and infrastructure teams
• Procurement, finance, and vendor management stakeholders
• Compliance, security, and audit stakeholders
• Drive alignment on common vs. business-unit-specific ITAM requirements
• Identify risks, dependencies, and organizational change impacts
• Own quality and completion of all implementation outputs, including:
• Process maps (current/future state)
• ITAM requirements documentation
• Gap analysis and recommendations
• Executive summaries and decision materials
• Ensure deliverables are clear, actionable, and implementation-ready
• Provide direction and oversight to BA/BPC resources
• Delegate and manage workstreams while ensuring consistency and quality
• Review and refine deliverables produced by supporting team members
• Align ITAM implementation outputs with the broader IT transformation roadmap
• Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITSM, and asset tooling
• Support transition into design, configuration, and deployment phases
• Other duties as assigned

Skills

• 3+ years of experience in consulting, business analysis, or IT asset management
• Proven experience leading workstreams or engagements in complex, matrixed environments
• Strong background in ITAM process implementation and transformation
• Experience collaborating with diverse stakeholders across business and IT functions
• Demonstrated ability to facilitate workshops and drive stakeholder alignment
• Excellent communication skills, including executive-level presentation ability
• Bachelor's degree
• Experience supporting greenfield implementations
• ServiceNow CSA
• ServiceNow CIS in either HAM or SAM

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