[Remote] IT Support Analyst

Note: The job is a remote job and is open to candidates in USA. Visante is dedicated to transforming healthcare through innovative pharmacy solutions. As an IT Support Analyst, you will ensure the reliability of technology infrastructure and assist teams across the organization in maintaining operational efficiency. This hands-on role requires problem-solving skills and collaboration with various departments to deliver secure and dependable technology operations.

Responsibilities

• Oversee end-to-end hardware asset management, including procurement, lifecycle planning, and security compliance for all devices
• Manage laptop lifecycle processes, including collection, secure wiping, redeployment, and distribution to employees
• Coordinate device provisioning and configuration to ensure timely onboarding and adherence to organizational standards
• Monitor and optimize software license inventory, ensuring compliance, renewals, and cost efficiency through utilization tracking
• Serve as an escalation point for support desk issues; ensure timely resolution of end-user hardware and software incidents
• Support desktop services, including imaging, patching, configuration, and ongoing device maintenance
• Monitor system performance, troubleshoot hardware/software issues, and coordinate with vendors on fixes, updates, and patches
• Track, analyze, and report on support metrics and security alerts to drive continuous improvement and risk mitigation
• Develop and maintain comprehensive documentation, including system configurations, processes, and change management records
• Collaborate across IT and business teams, supporting projects, onboarding/offboarding activities, user training, and process improvement initiatives

Skills

• High school diploma or equivalent
• 5+ years of experience supporting IT systems for small to medium-sized businesses
• Experience participating in IT projects and collaborating effectively with cross-functional teams
• Strong analytical and problem-solving skills with a focus on practical, effective solutions
• Strong collaborative and interpersonal skills within a team environment
• Advanced skills in research, analysis, and presenting complex technical solutions
• Ability to prioritize and manage multiple tasks and workloads effectively
• High emotional intelligence and adaptability to engage with diverse stakeholders, including senior executives
• Superior communication skills for delivering clear, concise, and impactful verbal and written presentations
• A bachelor's degree (BA) or equivalent work experience
• Familiarity with compliance frameworks such as HIPAA, SOC, or similar regulatory standards
• Experience with enterprise-level infrastructure and cloud solutions

Company Overview