[Remote] Principal Implementation Consultant (Privacy & Data Governance)

Note: The job is a remote job and is open to candidates in USA. OneTrust is a company focused on enabling innovation through responsible data use and AI. They are seeking a Principal Consultant – Solution Lead to lead complex customer implementations, ensuring alignment with customer business outcomes and industry best practices while acting as a trusted advisor throughout the implementation lifecycle.

Responsibilities

• Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities
• Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high-quality delivery
• Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle
• Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the OneTrust platform
• Monitor and guide customer adoption and platform usage to ensure implementations deliver long-term value and align with customer goals
• Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations
• Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity
• Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions
• Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments
• Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts

Skills

• BA/BSc in Business, Engineering or related subject
• 8+ years' experience in client-facing Professional Services role in a SaaS environment
• Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead
• Proven ability to engage across corporate functions (Professional Services, and Product Management)
• Experience planning, organizing, directing, and evaluating implementation of SaaS systems; preferably in a Data Privacy Compliance or other enterprise software professional services environment
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Direct experience implementing and supporting large enterprise solutions
• Relationship management and customer management expertise
• Willingness to travel, as job requires (Estimated 10-20%)
• Well-developed strategic thinking, problem-solving, and decision-making capabilities
• Experience contributing to methodology development, delivery standards, enablement programs, or thought leadership initiatives
• Industry-recognized certifications such as: CIPP/E, CIPP/US, CIPM, FIP, AIGP, CISA, CRISC, GRCP
• Other relevant privacy, security, risk, governance, or compliance certifications
• Recognized internally or externally as a subject-matter expert in implementation strategy or a specific regulator or product domain
• History of mentoring consultants and shaping delivery quality without formal people management responsibility
• Experience influencing product roadmap, services packaging, or go-to-market strategy through customer and delivery insights

Benefits

• Discretionary bonuses
• Equity
• Commissions
• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees

Company Overview

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