Manager, Customer Accounts – Pet Specialty

Job Description:

• Achieve or exceed sales targets across assigned product lines by growing and expanding the existing customer base within designated channels.
• Serve as a technical expert by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines.
• Develop and execute channel-specific selling strategies that drive sustainable top-line revenue growth across assigned customer landscape.
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.
• Develop and deliver advanced go-to-market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization.
• Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan.
• Demonstrate top-tier leadership behaviors by acting with an ownership mindset and accountability for results.
• Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans.
• Exhibit expert-level negotiation and relationship-building skills to drive mutually beneficial partnerships with customers.
• Perform additional duties assigned to support business objectives.

Requirements:

• Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
• 3–5 years of progressive sales experience within the animal health, pet, or related industry.
• 1 year of headquarters (HQ) responsibility supporting key Pet Specialty customers is preferred.
• Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels.
• Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Ownership of joint business planning.
• Strong financial acumen, including forecasting, trade optimization, ROI analysis, and P&L management. Syndicated data analysis along with promotion and performance tracking.
• Results-oriented self-starter with a solution-focused mindset and the ability to operate independently.
• Experience with assortment planning, merchandising, category reviews, line reviews, and promotional planning
• Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities.
• Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Willingness and ability to travel extensively, with expected travel ranging from 25%–50%.

Benefits:

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k)
• Competitive base salary with performance-based bonus opportunity
• Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance
• Generous paid time off, paid holidays, and parental leave
• Fitness and tuition reimbursement programs

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