Remote First Notice of Loss (FNOL) Customer Service Representative – Inbound Call Center – Home‑Based Insurance Claims Support

About arenaflex – Leading the Way in Subrogation Services

arenaflex is a nationally recognized leader in the subrogation industry, helping insurance carriers and property owners recover costs when damage is caused by a third party. Our mission is to simplify the claims journey, ensuring that the responsible party pays for the loss while our clients can focus on rebuilding and moving forward. With a culture built on four core pillars—Process, Results, Culture, and Experience—we deliver consistent, high‑quality service to both our customers and the partners we collaborate with. As a remote‑first organization, arenaflex invests heavily in technology, training, and a supportive work environment that empowers every employee to thrive.

Position Summary

arenaflex is seeking enthusiastic, detail‑oriented individuals to join our remote Call Center as First Notice of Loss (FNOL) Customer Service Representatives. In this role, you will be the first point of contact for engineers, technicians, and field operators reporting property damage. Your primary responsibility is to capture accurate claim information, analyze supporting documentation, and provide exceptional service to both internal and external stakeholders. This is a fully remote, work‑from‑home opportunity that offers flexible scheduling across a 24/7/365 operation.

Key Responsibilities

• Answer inbound calls from engineers, technicians, and field operators reporting a First Notice of Loss.
• Maintain a professional, courteous, and empathetic tone while gathering essential claim details.
• Enter data accurately into arenaflex’s customized claims management system, ensuring compliance with internal standards.
• Analyze photos, maps, and other visual evidence to verify the location and extent of damage.
• Document underground damage reports for locate companies when applicable.
• Provide timely updates and clear communication to customer representatives and internal teams.
• Collaborate with cross‑functional teams—including claims adjusters, underwriting, and legal—to resolve complex issues.
• Participate in special projects or process‑improvement initiatives as assigned.
• Adhere to service level agreements (SLAs) for talk time, not‑ready time, and overall call quality.

Compensation & Incentive Programs

arenaflex offers a competitive base salary complemented by a tiered support bonus system and a dedicated FNOL incentive program designed to reward high performers.

Tiered Support Bonus Structure

• Level 1: $105 bonus per pay period based on total fees generated.
• Level 2: $150 bonus per pay period.
• Level 3: $205 bonus per pay period.

FNOL Incentive Program

• $10 earned each day your talk time, not‑ready time, and service level meet or exceed set standards.
• Incentive calculations are performed daily and paid on the 5th of the following month.

Essential Qualifications

• U.S. citizenship or permanent residency; candidates must reside within the United States.
• Applicants from California, North Carolina, Washington State, Illinois, and Oregon are currently ineligible.
• Minimum of 6 months to 1 year of call‑center customer service experience.
• High school diploma or equivalent; additional education or certifications are a plus.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and PDF handling.
• Ability to type at least 55 words per minute with high accuracy (typing test required).
• Strong verbal communication, active listening, and written communication skills.
• Demonstrated ability to follow scripts precisely while maintaining a natural conversational flow.
• Capability to interpret visual evidence (photos, maps) to assess damage.
• Reliable high‑speed internet connection; arenaflex provides a $50 monthly stipend toward internet costs.

Preferred Qualifications & Skills

• Experience using Microsoft Teams or similar collaboration platforms.
• Prior exposure to insurance, claims, or subrogation processes.
• Familiarity with remote work tools such as VPNs, virtual desktops, and ticketing systems.
• Demonstrated problem‑solving abilities and a proactive attitude toward continuous improvement.
• Flexibility to work varied shifts, including evenings, nights, weekends, and holidays.

Career Growth & Development Opportunities

arenaflex is committed to the professional development of its employees. As a FNOL Representative, you will have access to:

• Comprehensive onboarding and ongoing training programs focused on claims handling, communication excellence, and technical tools.
• Mentorship from seasoned claims professionals and opportunities to shadow senior adjusters.
• Clear career pathways to roles such as Claims Analyst, Senior FNOL Specialist, Team Lead, and Operations Manager.
• Regular performance reviews that identify skill gaps and provide targeted learning resources.
• Eligibility for internal certifications and industry‑recognized credentials.

Work Environment & Culture at arenaflex

Our culture blends professionalism with a relaxed, supportive atmosphere. Key aspects include:

• Community Engagement: arenaflex hosts volunteer events throughout the year, encouraging employees to give back to local communities.
• Team Celebration: Regular virtual and in‑person events celebrate milestones, birthdays, and team achievements.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental well‑being.
• Diversity & Inclusion: arenaflex is an Equal Opportunity Employer, fostering an inclusive environment where all voices are heard.
• Recognition Programs: Monthly awards, peer‑to‑peer recognition, and the tiered bonus system reinforce a culture of excellence.

Benefits & Perks

• Paid Time Off (PTO) accrued at 5 hours per pay period, equating to approximately three weeks of vacation in the first full year.
• Company‑matched 401(k) retirement plan.
• Health, dental, and vision insurance options with employer contributions.
• Life and accidental disability coverage.
• Monthly $50 internet stipend to support remote work.
• Access to a fully equipped home office setup, including computer hardware and software.
• Employee Assistance Program (EAP) for counseling, financial advice, and wellness resources.
• Recognition as a multi‑year winner of “The Oklahoman Top Workplaces,” reflecting our commitment to employee satisfaction.

Compliance & Pre‑Employment Requirements

All candidates must successfully complete a pre‑employment drug screening and a criminal background check. These steps ensure a safe and secure workplace for our clients and teammates.

How to Apply

If you are ready to join a forward‑thinking, remote‑first organization that values accuracy, empathy, and continuous improvement, we encourage you to submit your application today. Click the link below to begin the process.

Apply Job!

Why arenaflex?

At arenaflex, you will be part of a purpose‑driven team that plays a critical role in the insurance ecosystem. Your work will directly impact the speed and fairness of claim resolutions, helping individuals and businesses get back on their feet after a loss. With competitive compensation, robust benefits, and a culture that celebrates both personal and professional milestones, arenaflex offers a rewarding career path for motivated individuals who thrive in a dynamic, remote environment.

Take the next step in your career—apply now and become a valued member of the arenaflex family!