Supervisor, Internet Sales - Buffalo, NY
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
About the Role
GEICO is seeking a motivated and results-driven Sales Supervisor – Internet Sales to lead, coach, and develop a team of Internet Sales associates in a fast-paced, customer-focused sales environment. In this role, you will be responsible for driving sales performance, supporting quality and compliance expectations, improving team productivity, and helping associates deliver an excellent customer experience across digital and contact center channels. The ideal candidate is a strong people leader who can motivate others, use data to identify opportunities, coach to performance, and create a culture of accountability, development, and continuous improvement. This is a high-impact leadership role for someone who is passionate about sales, associate development, operational execution, and helping a team succeed through change.
Key Responsibilities
Lead, coach, develop, and support a team of Internet Sales associates to achieve sales, customer experience, quality, compliance, and operational goals. Conduct regular performance coaching, provide actionable feedback, and document associate development and performance conversations appropriately. Monitor customer interactions, including internet transactions, emails, chats, calls, and completed documents, to ensure accuracy, quality, compliance, and effective sales execution. Review performance trends, production results, customer interactions, and operational data to identify opportunities for coaching, training, process improvement, and performance development. Maintain and review team performance metrics, including work volume, completed transactions, quality results, productivity, and individual associate performance. Report team and individual progress to leadership on a regular basis, including performance updates, trends, risks, and recommended action plans. Support hiring and talent decisions by participating in interviews, providing input on applicants, and helping identify candidates who align with team and business needs. Conduct or contribute to performance appraisals, associate development plans, performance ratings, and other personnel-related decisions in partnership with leadership and Human Resources. Address associate performance, attendance, conduct, and workplace concerns in a timely, fair, and consistent manner, including counseling, corrective action, or escalation when appropriate. Train associates directly or coordinate training support to ensure team members understand procedures, systems, sales expectations, compliance requirements, and customer service standards. Review and recommend updates to training materials, workflows, and procedures when opportunities for improvement are identified. Make underwriting or business decisions within assigned authority and escalate cases outside of authority limits to leadership with appropriate recommendations. Investigate, resolve, and implement solutions for work-related issues, customer concerns, process gaps, or operational challenges. Partner with managers, peers, training teams, support teams, and business partners to improve execution, strengthen team results, and support department initiatives. Provide input to leadership for workforce planning, budgeting, staffing, scheduling, performance strategy, and operational planning as needed. Support a positive team culture by reinforcing accountability, professionalism, engagement, inclusion, and continuous improvement. Adhere to GEICO’s Code of Conduct, company policies, operating principles, compliance standards, and all applicable regulatory requirements. What We’re Looking For We are looking for a leader who can balance people development, sales performance, compliance, and operational execution. The right candidate will be comfortable leading in a high-volume environment, coaching associates through performance opportunities, and using data to make informed decisions. A successful candidate will bring: Strong leadership and coaching skills with the ability to motivate individuals and teams. A performance-driven mindset with a focus on sales results, customer experience, quality, and compliance. Strong communication skills, including the ability to provide clear direction, feedback, and support. Sound judgment and decision-making skills, especially when reviewing customer interactions, escalations, underwriting questions, or associate performance matters. Strong organizational skills with the ability to manage competing priorities, deadlines, and administrative responsibilities. The ability to analyze data, identify trends, and recommend practical solutions. Adaptability and resilience in a fast-paced, changing business environment. A commitment to professionalism, accountability, inclusion, and associate development. The ability to learn, apply, and explain complex technical, procedural, and regulatory information.
Required Qualifications
Minimum of 5 years of supervisory, leadership, or people-management experience. Experience coaching, developing, or leading employees in a sales, customer service, insurance, financial services, retail, contact center, or similarly fast-paced production environment. Ability to obtain and maintain any required insurance licenses issued by the applicable state insurance department. Ability to work at a stationary workstation and perform essential job functions with or without reasonable accommodation. Ability to communicate professionally with customers, associates, peers, and leadership through phone, email, chat, virtual, and/or in-person communication channels. Ability to manage high-volume workloads, competing priorities, and time-sensitive business needs. Ability to follow complex instructions, resolve issues, support conflict resolution, and exercise sound judgment. Ability to learn and apply technical, procedural, compliance, underwriting, and sales-related information. Strong organization, prioritization, multitasking, and problem-solving skills. Compliance with company policies, standards of conduct, attendance expectations, and applicable business requirements.
Preferred Qualifications
Prior leadership experience in insurance sales, internet sales, digital sales, customer service, contact center operations, or financial services. Experience coaching sales associates to improve conversion, productivity, quality, compliance, and customer experience results. Experience reviewing customer interactions such as calls, emails, chats, digital transactions, or completed documents for quality and accuracy. Experience using reports, dashboards, performance metrics, or operational data to identify trends and drive improvement. Experience supporting hiring, onboarding, training, associate development, or performance management processes. Bachelor’s degree, actively pursuing a Bachelor’s degree, completion of relevant business or insurance coursework, or equivalent related experience. Five or more years of insurance supervisory experience. Work Environment, Schedule, and Location This role supports Internet Sales operations in a fast-paced sales and service environment. The position may require regular interaction with associates, peers, leadership, customers, and business partners through multiple communication channels. Location: 300 Crosspoint Pkwy, Getzville, NY 14068 Work arrangement: Onsite requirement, four days a week Schedule: Will be confirmed during the hiring process may include nights and weekends Attendance: Regular and reliable attendance is required to support team leadership, business operations, coaching, and collaboration with associates and management. The role may require working at a stationary workstation for extended periods and handling high-volume business activity, customer interactions, and time-sensitive operational needs. Why Join GEICO At GEICO, supervisors play a critical role in helping teams succeed. As a Sales Supervisor – Internet Sales, you will have the opportunity to develop associates, influence sales performance, support customer-focused execution, and contribute to a culture of accountability, teamwork, and continuous improvement. This role is ideal for a leader who enjoys coaching others, solving problems, using data to drive results, and helping a team perform at a high level in a changing business environment. Equal Opportunity Statement GEICO is committed to fostering an inclusive workplace where associates are valued, respected, and supported. Annual Salary $71,750.00 - $111,725.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. Opportunities for Students & Grads Learn more about GEICO Benefits Apply To This Job