Remote Inbound Customer Service Representative

Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class will start July 20th, 2026. Network Requirements: Ethernet connection only (must be hard-wired to router or wall port) Minimum speeds: 50 Mbps download / 20 Mbps upload Maximum ping: 40 ms or lower Equipment Requirements: Technical Requirements Internet Requirements Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted) Minimum 50 Mbps download speed Minimum 20 Mbps upload speed Maximum 40 ms ping or lower Must provide 3 speed test results taken at different times during working hours for approval Computer Requirements Operating System: Windows 11 required (Mac/Apple products not supported) Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher) Memory (RAM): Minimum 16 GB Storage: Minimum 256 GB Equipment & Peripherals Must provide your own equipment Dual monitors (2 or more required) Webcam (required) Smartphone (required for authentication purposes) Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection) Keyboard and mouse Here’s what you’ll be doing: Answer inbound customer calls promptly and professionally. Determine the customer’s concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff’s standards of professionalism and integrity. Qualifications: Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm The ability to help solve customer problems Excellent problem-solving and communication skills. (Written and verbal) Ability to multitask, organize & prioritize—in other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a PLUS! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: Earn a college degree, no cost to you! Paid training—we care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse Competitive base pay Paid Time Off Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance 401 (k) with Company match Optional Year-end bonus program Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture Job Type: Full-Time (35–40-hour work week) Pay: Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You)) Apply To This Job