[Remote] (REMOTE) Contingent - Content Developer
Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization seeking a Content Developer to support the creation and management of HR knowledge content. The role involves collaborating with HR experts to develop user-friendly articles and ensuring content is optimized for discoverability within various platforms.
Responsibilities
- Manage and maintain knowledge articles within Workday Help and other platforms
- Ensure content is properly tagged, categorized, and optimized for searchability
- Monitor and update articles to reflect changes in policies, procedures, and organizational needs
- Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information
- Document HR processes, policies, and procedures in a clear and structured format
- Write clear, concise, and user-friendly articles, guides, and FAQs using plain language
- Structure content to enhance readability and accessibility for a diverse audience
- Apply consistent formatting, tone, and structure across all knowledge assets
- Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content
- Collaborate with design and video teams to enhance content engagement
- Support the creation of training materials and learning resources
- Partner with the Communications team to ensure alignment with Trinity Health’s communication standards
- Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement
- Conduct regular audits to ensure content remains current, relevant, and accurate
Skills
- Bachelor's degree in communications, Knowledge Management, or related field
- 3-5 years of experience in knowledge management, HR communications, or content development
- Experience managing content in Workday Help, ServiceNow or similar knowledge platforms
- Familiarity with LMS tools and content lifecycle best practices
- Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software)
- Experience in a healthcare or HR environment
- Knowledge of adult learning principles and instructional design
Benefits
- Remote based opportunity
- Contingent role - not benefit eligible
Company Overview
Company H1B Sponsorship