[Remote] Field Service Engineer, Cryogenic Solutions / Midwest Region

Note: The job is a remote job and is open to candidates in USA. Azenta Life Sciences is a company focused on innovative solutions in the life sciences sector. They are seeking a Field Service Engineer to install, maintain, and troubleshoot cryogenic storage and transport systems, ensuring optimal performance and customer satisfaction in laboratory environments.

Responsibilities

• Install, modify, repair, diagnose, and perform preventive maintenance on cryogenic storage, transport, and thawing equipment, including associated software and hardware, in accordance with Azenta policies and procedures
• Support customers using automated cryo storage systems, LN₂ vapor freezers, cryogenic carriers, and dry‑bath thawing solutions, ensuring optimal system performance
• Interface directly with customers to meet contract SLAs and maintain high levels of customer satisfaction in regulated laboratory and clinical environments
• Maintain a safe and compliant working environment, particularly when working with cryogenic temperatures, liquid nitrogen systems, and safety protocols
• Obtain and maintain required Equipment Service and Operation Certifications, including Cryo‑specific systems
• Accurately document service activities through Service Reports, Status Reports, and performance summaries
• Respond productively to changing priorities, including system alerts, escalations, and tool‑down events
• Act as a point of contact (PoC) for customers and internal Azenta management
• Provide weekly system performance summaries, including system events, Pareto analysis, and root cause / corrective action reporting
• Support additional KPI measurement requests throughout the contract period
• Assist with sample migration activities, including the transition of samples into new Cryo storage formats and systems

Skills

• Associate of Science (AS) degree, technical certificate, or equivalent hands-on technical training
• Minimum of 5 years of relevant technical experience, or equivalent military technical training
• Strong electrical and mechanical fundamentals
• Ability to communicate clearly and professionally in English (reading, writing, and speaking), including effective interaction with customers and internal teams
• Valid driver's license, good driving record, reliable transportation, and ability to obtain a valid passport during employment
• Ability to successfully pass background screening requirements
• Preferred location in the Midwest (e.g., Missouri or surrounding states) with convenient access to a major airport
• Familiarity with Oracle or similar systems is a plus, but not required

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