[Remote] Senior People Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Mercury is a fintech company seeking a detail-oriented and customer-focused Senior People Operations Specialist to enhance employee experiences and maintain operational excellence within their People function. The role involves ensuring the accuracy and integrity of employee data in Workday, supporting employee lifecycle events, and improving service delivery across People Operations processes.

Responsibilities

• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions
• Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations
• Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes
• Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency
• Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems
• Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives
• Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations
• Support Workday security administration, including role assignments, security reviews, and user access maintenance
• Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools
• Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns
• Conduct testing for Workday releases, enhancements, business process updates, and system changes
• Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations
• Develop and maintain process documentation, standard operating procedures, and knowledge articles

Skills

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, or related field (or equivalent experience)
• 4+ years of People Operations, HR Operations, HRIS, or related experience
• 2+ years of hands-on Workday experience
• Experience working in complex organizations with multiple business units, local and international employee populations
• Experience processing employee transactions and maintaining employee data in Workday
• Experience performing EIB data loads and mass data updates
• Strong analytical, troubleshooting, and problem-solving skills
• Knowledge of Workday business processes and employee lifecycle management
• Excellent attention to detail and organizational skills
• Strong customer service and communication skills

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
• Equity (stock options)

Company Overview