[Remote] Technical Program Manager
Note: The job is a remote job and is open to candidates in USA. CyrusOne is a leading data center services provider, and they are seeking a highly skilled Technical Program Manager to join their Customer Success organization. The TPM will ensure that products and services meet customer requirements and uphold Service Level Agreements while overseeing execution and compliance throughout the customer life cycle.
Responsibilities
- Ensure adherence to contractual obligations and customer requirements across multiple data center functions including space design and delivery, physical security, power and environmental operations, health & safety, interconnection, incident management, and change management
- Oversee service availability, compliance, and key performance indicators
- Collaborate with internal teams including Sales, Account Management, Design, Construction, Implementations, Operations, EHS, IT, and Security to ensure a seamless delivery of services
- Partner with external resources as needed to meet customer needs and obligations
- Drive business process innovation to enhance contract delivery capabilities through defined processes, systems, and automation
- Maintain strong relationships with key internal stakeholders and act as a trusted advisor
- Oversee and manage the execution of customer lease terms and requirements to ensure compliance with contractual obligations
- Develop and implement comprehensive plans and schedules required to satisfy lease terms
- Understand CyrusOne’s standard policies and procedures, and perform process documentation for non-standard requirements
Skills
- BA or BS in technical discipline or equivalent practical experience
- 5+ years' experience in data center colocation or IT infrastructure support
- Technical aptitude with an understanding of contract and lease terms including energy, building premises, telecom, security, and operations
- Experience with data center builds, migrations, and installations
- Highly organized with a strong attention to detail
- Certifications such as PMP, PgMP, or similar certification are preferred
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